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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

SUMIT B.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Quick and Easy Survey Tool

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It makes free, basic poll and quiz forms and works well with Google Sheets.

What is your favorite aspect of this product?

It automatically tracks data in Sheets and is straightforward to set up.

What do you dislike most about this product?

Few methods can modify design and pictures.

What recommendations would you give to someone considering this product?

a simple, free survey tool.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Leverages Incumbent Status
  • Less Effective Service

Aman S.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

simple, helpful for surveys

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

forms are easy to make with google sheets.

What is your favorite aspect of this product?

auto-generated data visualizations, real-time replies, and comment validation.

What do you dislike most about this product?

style changes are limited.

What recommendations would you give to someone considering this product?

simple poll required, especially for google workspace users.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Less Effective Service
  • Charges for Enhancements

Adil B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

The best tool to conduct online surveys

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It's great for collecting data that will then be fed into a spreadsheet. I find that viewing and analyzing data in spreadsheets is really useful for me, and so I appreciate this part of the functionality.

What is your favorite aspect of this product?

The graphs and charts that Google Forms outputs based on survey responses is really useful for creating presentations and for parsing the data. I love this automatic feature since I am not one who works with data per se.

What do you dislike most about this product?

Google Forms is great when you need to set up a quick survey. It's very fast and easy to use, and most people are familiar with it. However, it's probably not as appropriate for massive sample sizes or statistical research. It also doesn't always appear very professional in the business world compared to more robust solutions like Qualtrics.

What recommendations would you give to someone considering this product?

Highly recommended for online surveys and data collection

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Client's Interest First

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