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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Ilana S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jan 2024

Love Google forms

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google forms is so user friendly and intuitive.

What is your favorite aspect of this product?

Google forms is so cute and the UX is beautiful.

What do you dislike most about this product?

I dislike how its attached to my google account.

What recommendations would you give to someone considering this product?

No recommendations!

Pros

  • Trustworthy
  • Efficient Service
  • Saves Time
  • Respectful

Gary H.

  • Role: Public Sector
  • Industry: Government
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2024

Free survey tool that just works...

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is a free service which allows some customization.

What is your favorite aspect of this product?

I love that you can export Forms data into a Google Sheet.

What do you dislike most about this product?

It could allow more customization.

What recommendations would you give to someone considering this product?

Some people don't trust Google and may have security concerns, but we've never had any issues.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Enrique A. D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Simple for your quick Surveys !

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms stands out with its seamless integration into Google Workspace, facilitating collaboration and real-time editing. Its user-friendly interface, templates, and themes simplify form creation. Auto-grading for quizzes, device compatibility, and free access, along with cloud storage, make it accessible and versatile. The ability to enhance functionality through add-ons further distinguishes Google Forms in the competitive landscape of online survey tools

What is your favorite aspect of this product?

Simple Google Forms its simplicity, collaboration features, and seamless integration with other Google Workspace tools. Its ease of use, variety of templates, and ability to collect and analyze data in real time make it a favored choice for creating surveys, quizzes, and forms.

What do you dislike most about this product?

Some users seeking highly customized designs or advanced conditional logic might find the features somewhat limited. Additionally, while Google Forms is free, some advanced features may require third-party add-ons or the use of more robust survey tools

What recommendations would you give to someone considering this product?

For potential users of Google Forms, consider its strengths in simplicity, collaboration, and integration with Google Workspace. It's ideal for straightforward surveys, quizzes, and data collection. Leverage templates for quick setup. However, if advanced customization or intricate logic is crucial, explore specialized form builders. Be mindful of potential limitations in design options. Utilize add-ons from the Google Workspace Marketplace to enhance functionality. Overall, Google Forms excels in user-friendliness and is particularly beneficial for collaborative projects within the Google ecosystem.

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Client Friendly Policies

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