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Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

84

Data Analysis and Survey Function

83

Security

83

Drag and Drop Design

83

State Transformation

83

Workflow Automation

82

Version Management

81

Field Configuration and Customization

81

Electronic Signatures

81

APIs and Integration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

82

Quality of Features

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Shelby G.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Google Forms Review

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

It is quite an off the shelf piece of software with not much varying features - but the Google package is of good quality.

What is your favorite aspect of this product?

I have used Google forms for many years now. I needed a quick and easy way to work on collaborative forms with personnel based around the country. Google forms is perfect for this. You can access from anywhere and share this with your contacts to invite them to collaborate. I have been able to keep live forms This has worked really well. I am able to download easily and quickly. The autosave feature is really good to avoid you or your team forgetting to save this. I am able to issue forms to clients and suppliers for completion. I have managed to build current forms for completion to save time and make efficiencies across the business.

What do you dislike most about this product?

Sometimes if you had a poor connection it would not auto save leading to a loss of data.

What recommendations would you give to someone considering this product?

Move current manual forms into Google Forms for time saving process improvements

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Saves Time

Manoj R.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2026

Google form stands first

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It’s user interface and auto sync

What is your favorite aspect of this product?

Auto sync when the form is filled

What do you dislike most about this product?

No dislikes for now

What recommendations would you give to someone considering this product?

Considerable product for all sectors

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Acts with Integrity
  • Continually Improving Product

Amit J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Simple surveys the easiest path to scalable data.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Easytouse design anyone can create forms without training.

What is your favorite aspect of this product?

Multiple people can work on both forms and analysis simultaneously.

What do you dislike most about this product?

Complex form logic and validity checking are limited.

What recommendations would you give to someone considering this product?

Google forms core purpose is to remove barriers to data collection.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Cons

  • Leverages Incumbent Status
  • Less Inspiring
  • Less Fair

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