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Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Paola S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

easy to customize forms/surveys

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

How easy it is to customize the form and use them in cooperation with other google products.

What is your favorite aspect of this product?

The drag and drop customizing capabilities.

What do you dislike most about this product?

Not much to dislike.

What recommendations would you give to someone considering this product?

Its great!

Pros

  • Effective Service
  • Respectful
  • Trustworthy
  • Efficient Service

Saacria P.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to generate forms and share with teams

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Very easy to setup the forms for first time users with various question types Summary charts and graphs of responses can be viewed in real-time

What is your favorite aspect of this product?

Data validation for user responses ensures accurate response without typos Multiple users can collaborate on same form

What do you dislike most about this product?

The forms cannot be used offline. Customisation of forms are limited to only a few predefined templates

What recommendations would you give to someone considering this product?

Integrate Google forms with Google workspace apps such as Google sheets for enhanced data analysis

Pros

  • Enables Productivity
  • Efficient Service
  • Saves Time
  • Client Friendly Policies

Navid R.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Great product for surveys and training.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

The versatility for tweaking forms to user requirements and setting scores for passing and failing if being used for training and managing competency of staff.

What is your favorite aspect of this product?

The ease in which you can update forms and change the score based on how the survey is set up. The output which shows how people have answered the survey and where people have done well and not so well. It allows for analytics to specify training needs.

What do you dislike most about this product?

When you've created the quiz the forms can't randomize the questions when sent to people to complete.

What recommendations would you give to someone considering this product?

Always request a demo of the product before purchasing and try and remember does the product meet company requirements before going forward.

Pros

  • Respectful
  • Efficient Service
  • Caring
  • Saves Time

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