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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

84

Data Analysis and Survey Function

83

Security

83

State Transformation

82

Drag and Drop Design

82

Workflow Automation

82

Electronic Signatures

81

Version Management

81

Field Configuration and Customization

81

APIs and Integration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

82

Quality of Features

82

Availability and Quality of Training

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Google Forms Reviews

Prem P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Why i ditched expensive survey tools for this

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

I did used to pay for typeform because it was pretty and then i realized i'm paying for aesthetics that actually don't serve any real purpose. google forms is by far the best because it's all about the data. it is simply functional, unlike the one above. you have everything without the expensive overhead. it’s integrated with my drive, so all my forms are in folders same as my documents.

What is your favorite aspect of this product?

Sharing is extremely easyBasically. i can easily link to the player or simply embed it in a webpage with a simple snippet. the mobile experience is also extremely easy for those filling it out. ive never had anyone post in the comments that this form didnt work for their phone. i also appreciate the "limit to 1 response" option, which is crucial in keeping people from spamming my polls.

What do you dislike most about this product?

It lacks advanced reporting features. should you need to do complex cross-tabulation or deeper statistical analysis, you’ll have to roll up your sleeves and do it yourself in sheets afterward.

What recommendations would you give to someone considering this product?

It's a nice option for startups or students. if what you need is a reliable, easy-to-manage tool, it’s hard to go wrong here.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Inoh C.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

.Online data collection ,made easy

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Real time data collection, supports different questionnaire types and customization according to our brand

What is your favorite aspect of this product?

Has data analysis making work much easier Can share via email and links

What do you dislike most about this product?

Limited templates but good

What recommendations would you give to someone considering this product?

Great tool to online responses and data from clients

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Respectful

Jessica A.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2026

Google Forms: The Unsung Hero of Productivity

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I love the fact that it is free. You do not have to pay any subscription fees Google Forms is super user-friendly, even for newbie or non techy. Creating forms is the easiest thing Responses are collected in real-time, making it perfect for live events, surveys, or feedback collection Works on any device with a browser

What is your favorite aspect of this product?

The interface is simple and intuitive, so anyone can create surveys, quizzes, or registration forms without needing technical skills Responses flow directly into Google Sheets, making analysis and reporting effortless Multiple people can edit or review a form at the same time, which is perfect for teams, classrooms, or organizations working together It is completely free with unlimited forms and response

What do you dislike most about this product?

You can’t fully brand forms with custom fonts, layouts, or professional themes The fact that you must be online to fill out forms Navigating responses in google sheet can be a pain

What recommendations would you give to someone considering this product?

Don't overcomplicate your form. Keep it simple. Break up long forms into sections to make it easier for respondents Test your form before sharing it to ensure everything works as expected Connect your form to Google sheets for automatic data collection and analysis

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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