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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Wilian B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

A simple way to make forms.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The ease of configuring forms.

What is your favorite aspect of this product?

It's simple to use.

What do you dislike most about this product?

There's nothing I don't like.

What recommendations would you give to someone considering this product?

Take advantage of the best in forms.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sai G.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Survey tool for beginners

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Pretty easy tool, can be used for academic projects mainly.

What is your favorite aspect of this product?

Easy to learn and develop simple surveys.

What do you dislike most about this product?

Not much of customization nor multi-language support etc.

What recommendations would you give to someone considering this product?

If you are a beginner then go ahead and start with this to get hands-on experience of data collection.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Adam S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Quick and Easy to use Form designer tool

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms largely benefits from the integration of other Google product family services, such as Google Tables. When analyzing the form results, users can quickly see the created graphs and analytical data and can easily export them to the appropriate Tables file. Forms are created very intuitively, in a user-friendly design, and just by a quick glimpse, users can see the results and helpful analytics.

What is your favorite aspect of this product?

The product is free to use, easy to navigate, and because of the familiarity between the end users, survey responders know how to navigate the forms with ease.

What do you dislike most about this product?

Integration with third party apps is not easily accessed. Limited customizability option with no custom CSS option for more advanced designs of the Forms.

What recommendations would you give to someone considering this product?

For easy forms creation, there are several tools available, and Google Forms definitely stands out. If you are looking for more advanced survey tools, keep in mind that Google Forms offers only the basic features, which might not be sufficient for scientific research and more complex surveys.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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