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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

84

Data Analysis and Survey Function

83

Security

83

State Transformation

82

Drag and Drop Design

82

Workflow Automation

82

Electronic Signatures

81

Version Management

81

Field Configuration and Customization

81

APIs and Integration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

82

Quality of Features

82

Availability and Quality of Training

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Google Forms Reviews

Ayoade O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Google Forms - My Quick Questionnaire Stop

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

I litterally could access range of features in the free version, unlike other products where you have to pay to have access to key functional capabilities of the product.

What is your favorite aspect of this product?

I love the fact that it is integrated with other google products, i can export feedback to excel for spreadsheet, Google word for report creation.

What do you dislike most about this product?

It is less customizable than other products.

What recommendations would you give to someone considering this product?

If you want your task simpler or kore easy to execute, you should consider google forms, as it is already integrated with google products like Excel, Word, Drive, making your task easier and sweet to do.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Fair
  • Altruistic

Sidharth r.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Clean and minimal for a great user experience

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

I do care about user experience and google forms is surprisingly great at it. it is the best because it is known. the only difference is that people aren’t scared of it. they know how to use it. there’s no weird pop-ups, no confusing layouts. it means it’s a clean path from the first question to the submit button.

What is your favorite aspect of this product?

I like how it can auto-adjust for different forms of screen sizes. it’s as good on a tablet as it is on a desktop. You can even add a progress bar, which is a nice feature for longer surveys so people don’t abandon the questionnaire. I also think the form building interface is really snappy and reacts to my clicks.

What do you dislike most about this product?

It has no back button for the user if they switch to a different section, which may be cumbersome in case they figured out they made a typing error.

What recommendations would you give to someone considering this product?

For the best completion rate, use this it’s the simplest tool for your audience to engage with.

Pros

  • Saves Time
  • Altruistic
  • Generous Negotitation
  • Transparent

Tohik K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

No more messy email chains for project feedback

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Make it easy for them to share feedback in one place i used to get feedback by email and it was hell trying to organize. google forms is best because it enforces one structure on all users the difference is the consistency. I now have a tidy spreadsheet instead of twenty diff emails formatted differently. it has improved my project management process drastically.

What is your favorite aspect of this product?

The Grid question type is great for comparing multiple vendors or options. i also love that i can embed that form straight into our internal portal. it’s really convenient for the crew. I love the way it timestamps everything because I can see, right down to the second, when everyone submitted their thoughts. it keeps everyone accountable.

What do you dislike most about this product?

It can seem a little clinical or corporate in nature. it lacks the warm or creative feel some other builders provide.

What recommendations would you give to someone considering this product?

This is essential for any project manager. it converts messy feedback into valuable data in only a few clicks.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Saves Time

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