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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

84

Data Analysis and Survey Function

83

Security

83

State Transformation

82

Drag and Drop Design

82

Workflow Automation

82

Electronic Signatures

81

Version Management

81

Field Configuration and Customization

81

APIs and Integration

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

82

Quality of Features

82

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Google Forms Reviews

Bhuvnesh S.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2026

Google forms - to get the data you need!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The UI/UX of google forms is top notch, even as a first time user one could easily navigate through it and create a form for himself.

What is your favorite aspect of this product?

The ease of use for both form creator and for for filler/submittor.

What do you dislike most about this product?

Like I've mentioned before too, a link shortner would be a great feature to google forms.

What recommendations would you give to someone considering this product?

If you are looking forward to do market research, google forms can be your go to. Highly reliable product.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Gaurav C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2026

A suitable tool to create online forms very quick

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

There are already well prepared forms for customer feedback and newsletter signup which make my work more simple to creating online forms, I just select the form and if I need anything extra I just just makes changes in form. This is really simple and best for online forms and servey.

What is your favorite aspect of this product?

I don't need to keep the things or old forms, this works on Gmail ID and I can create and keep the forms and whenever I check this I can find forms through my Gmail id, and there is direct option for creating form, I just make this as per my requirement and share with the team or clients.

What do you dislike most about this product?

It's really simple to use, I don't have any drawbacks about this tool.

What recommendations would you give to someone considering this product?

Create online forms for servey or any other purposes easily with Google Forms

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Jafar S.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Great features to collect information from audienc

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It has many great features and very handy use like very easy to use and helps in taking data collection on certain topics by forms and also quickly helps in short or long surveys in my company

What is your favorite aspect of this product?

Featur of multiple options selection feature, it helps very much to select answers from given options

What do you dislike most about this product?

Need little more suggestions or something like pre saved layouts so I can just input my data like that

What recommendations would you give to someone considering this product?

Please use some pre defined or pre set of forms just we can fill our information it saves more time in future

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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