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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
93%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

Chart

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2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

84

Ease of Data Integration

84

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Amy D.

  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Difficult to use

Likeliness to Recommend

4 /10

What differentiates Google Forms from other similar products?

The capabilities

What is your favorite aspect of this product?

Ability to share across teams

What do you dislike most about this product?

The version types make it difficult to track changes

What recommendations would you give to someone considering this product?

Take the training on how to manage

Pros

  • Caring
  • Respectful
  • Client Friendly Policies
  • Generous Negotitation

Cons

  • Inhibits Innovation
  • Less Efficient Service
  • Less Effective Service

Deepak K.

  • Role: Operations
  • Industry: Electronics
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Mar 2020

Ease of use, fantastic product and cheap!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Amazing product, ease of service adaption and integrations. Modular and price point is great!

What is your favorite aspect of this product?

Features are awesome. Modular design and price is cheap.

What do you dislike most about this product?

Nothing much really. I liked everything about this product and it’s amazing.

What recommendations would you give to someone considering this product?

Great product . Definitely recommend it and make sure that it’s modular in approach.

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Tracy T.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Amazing product and so Easy to use.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It's much easier to use and took no time at all to train others on. It helps us save a ton of time in our every day work

What is your favorite aspect of this product?

How quick and easy to use it is. That anyone can use it and have no problems with it

What do you dislike most about this product?

I have not found any thing that I don't like. It is such a great product to use.

What recommendations would you give to someone considering this product?

Any company out there could use this and it would save so much time on the daily tasks that you do. I would suggest it to all businesses. The product is so simple to use. I wish we had this a long time ago. It has simplified my daily job and tasks that I do.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

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