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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
93%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

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2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

84

Ease of Data Integration

84

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Luis Ernesto V.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

El mejor software para crear encuestas en la web

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms has a wide range of functions which make this an almost indispensable tool in companies that feed on the feedback that their customers provide regarding their products, the ease of integration with the other tools of the Google Suite make this a fairly powerful software with excellent support.

What is your favorite aspect of this product?

The ease of creating and distributing surveys is quite noticeable, in addition to the fact that the data that is exported to the spreadsheet can be analyzed in real time for further analysis, best of all it is collaborative.

What do you dislike most about this product?

The great disadvantage that in my opinion this product presents is the customization of the surveys, being quite limited we can only make use of the templates that the same tool provides.

What recommendations would you give to someone considering this product?

Google Form facilitates the way to communicate with a specific demographic group, based on simple and eye-catching surveys that can be run on different devices, it provides us with totally clear information regarding the details that serve as feedback to our company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Stephen S.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Easy to use and versatile product

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It’s easier to customize and integrate with your cloud

What is your favorite aspect of this product?

It is cloud based that integrates with the drive

What do you dislike most about this product?

It is very uniform and doesn’t have the ability to be modified much

What recommendations would you give to someone considering this product?

Make sure all of your documents are cloud based

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Wonderful product.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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