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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
93%
Conflict Resolution:
95%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

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2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

84

Security

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

83

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Cheryl A. S.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

I like the convenience of Google forms.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Its always there, connects to everything

What is your favorite aspect of this product?

Ease of access from my devices

What do you dislike most about this product?

Google storing and access to my information

What recommendations would you give to someone considering this product?

Know your information is not confidential.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Vendor Friendly Policies
  • Less Fair
  • Vendor's Interest First

Jill B.

  • Role: Operations
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2020

I think Google Forms is a higher quality program

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

It has a clear organizes format

What is your favorite aspect of this product?

it helps to keep things working. by organizing info in several subject areas without confusion

What do you dislike most about this product?

The cost could be lower

What recommendations would you give to someone considering this product?

Play around with it for a while before you decide if it could be a useful tool.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Effective Service

Dustin N.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Mar 2020

Very easy to use and implement into your team

Likeliness to Recommend

6 /10

What differentiates Google Forms from other similar products?

It’s ease of use and the implementation into other platforms

What is your favorite aspect of this product?

The integration into other platforms we use

What do you dislike most about this product?

The costs, it’s good to use but you pay a lot

What recommendations would you give to someone considering this product?

Beta test it first before you decide to sign a contract

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

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