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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
93%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

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2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

84

Ease of Data Integration

84

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Favour B.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A Dependable Tool with Room for Improved Features

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

it distinguishes itself with its simplicity, seamless integration with other Google Workspace tools, and user-friendly interface.

What is your favorite aspect of this product?

my favorite is the integration with Google Sheets is my favorite aspect.

What do you dislike most about this product?

its basic conditional logic and lack of multi-step form options can limit its functionality for more complex surveys or forms.

What recommendations would you give to someone considering this product?

I would recommend Google Forms to anyone looking for a simple, user-friendly tool to create basic forms, surveys, or quizzes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeremiah A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Simple, Efficient, but Limited for Advanced Needs

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms stands out for its simplicity and seamless integration with Google Workspace. It’s easy to create surveys, quizzes, or forms, and all responses are instantly collected in Google Sheets for easy analysis—no extra setup needed.

What is your favorite aspect of this product?

My favorite aspect of Google Forms is how effortlessly it connects with Google Sheets, making it super easy to collect, view, and analyze responses in real time.

What do you dislike most about this product?

What I dislike most about Google Forms is its limited design and customization options. You can’t do much to change the look or make your forms visually unique.

What recommendations would you give to someone considering this product?

If you're considering Google Forms, it’s perfect for simple surveys or quick data collection, especially if you’re already using Google Workspace.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Eteng M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Its all good

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

The security level

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Nothing yet

What recommendations would you give to someone considering this product?

The product is easy to use and flexible

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Caring

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