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Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

83

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

82

Version Management

82

Field Configuration and Customization

81

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Mukesh D.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy to create and conduct survey

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is easy to use. It has an easy learning process with inbuilt question format to drag and drop for convenient use.

What is your favorite aspect of this product?

The software has in-built statistic tools which helps you conduct analysis of collected information. It creates charts/graphs for a visual understanding of the collected information.

What do you dislike most about this product?

The options are fairly limited, and there is little room for customization. Working with custom graphics for the design is not intuitive, and sometimes you need to have people sign in to google to use the survey.

What recommendations would you give to someone considering this product?

This is a free to use and easy learn software which helps you conduct surveys with efficiency. You can also use it to conduct preliminary tests.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Alaia S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy to use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It's integrated into the Google product universe

What is your favorite aspect of this product?

The easy drag-and-drop functionality

What do you dislike most about this product?

Doesn't have very many differentiated features

What recommendations would you give to someone considering this product?

Highly recommend it because of its cost and ease of use

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Cons

  • Commodity Features

Daljeet S.

  • Role: Finance
  • Industry: Communications
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2021

Great Google product. Perfect Eform

Likeliness to Recommend

6 /10

What differentiates Google Forms from other similar products?

Google forms blends and integrates perfectly with all Google tools. That makes the processing smooth

What is your favorite aspect of this product?

Google forms are handy, just a click away. No bulky softwares to install to use it.

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

Google forms is optimised, easy to use and handy. Opt for it if you re considering using eforms

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Cons

  • Less Transparent

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