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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Keith A.

  • Role: Operations
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use and cost effective.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is cost friendly and easy to use making it great for personal use and for small businesses.

What is your favorite aspect of this product?

The ease of integration with Google Workspace makes it easy for data management and collaboration.

What do you dislike most about this product?

Compared to other products customisation is limited with Google forms.

What recommendations would you give to someone considering this product?

It is a simple and cost effective way to collect surveys although it might be limited when it comes to more complex situations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Skever M.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy, to use, but need improvement on many feature

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Feature, interaction flexibility, it's data handling capability, pricing.

What is your favorite aspect of this product?

It's security and compliance.

What do you dislike most about this product?

Use case; Only suitable for internal organisational use only.

What recommendations would you give to someone considering this product?

Adding options for custom logos, headers, and footers in a more seamless way would improve forms for professional use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Raj P.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Highly available and easy to use.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It's easy to use and the end user can filled out the details without any issues.

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Nothing, It is a great product

What recommendations would you give to someone considering this product?

I'll recommend it without any second thought.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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