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Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

82

Version Management

82

Field Configuration and Customization

81

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

akshaj m.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Delightful features, room for improvement!

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

The data analysis for Google Forms is unparalleled compared to competitors

What is your favorite aspect of this product?

Graphs that can be created with the data without a lot of setting changes

What do you dislike most about this product?

Tasks feel very repetitive while creating new forms.

What recommendations would you give to someone considering this product?

if there was a way for AI to be integrated that would be great. Would greatly reduce time required in making new forms.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Respectful

Everett M.

  • Role: Finance
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

A wonderful way to survey sample quickly!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google forms is easier to use then its competitors. We have used multiple software over the years and Google Forms is easier for our staff to use and get the hang of quickly.

What is your favorite aspect of this product?

Getting responses from a large audience across our company quickly and being able to stack the data in an organized way. Whether we are asking about a leader's job performance, surveying for thoughts and innovative ideas, or simply getting our employees lunch orders, Google Forms makes it easy to get a myriad of data quickly and organized.

What do you dislike most about this product?

There isn't anything that stands out that I don't like, however, there have been error codes pop up that I am unfamiliar with, and sometimes response timing can be slow.

What recommendations would you give to someone considering this product?

From an accounting stand point, my department has used this in so many different ways to collect different types of responses from our employees and other departments, that it makes getting responses easy. We are able to G-chat the link to our different surveys in a workspace that pops up easier than an email so the priority supersedes other emails. It offers the clear, uniform, comfortable to use atmosphere that google provides, throughout each form. The ease of customization has been very helpful. Would definitely recommend this to any employer with employees in hybrid positions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nathalie G.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Excellent product, really easy to use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

it's really easy to use for any form. You don't have to be a developer to add logic to the form

What is your favorite aspect of this product?

the UI. So friendly with anyone

What do you dislike most about this product?

It could have different types of forms, some forms more formal but others like kahoot.

What recommendations would you give to someone considering this product?

Great product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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