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Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

82

Version Management

82

Field Configuration and Customization

81

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Jarrard N.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Worth the money and saves time

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It allows to create forms with your own questions and use it as a survey, then use the findings to analyze the data.

What is your favorite aspect of this product?

I can analyze the data, see who sent a response and work with it

What do you dislike most about this product?

Nothing, it's perfect for me

What recommendations would you give to someone considering this product?

It's brilliant to ensure that you can ask targeted questions in multiple different formats and then allows for analysis to find trends to help your business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yash W.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use and efficient form making

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It has a background image changing feature which is not seen in most software. Also, templates can be created to use it to customize it further based on needs makes it easier.

What is your favorite aspect of this product?

It's user-friendly; you can easily create a form and customize it without needing any skill. Surveys, RSVPs, or gathering feedback can be done using Google Forms. Plus, the real-time data collection and automatic analysis tools are super handy which I like the best

What do you dislike most about this product?

The most frustrating aspect of this product is its inconsistency in performance. Sometimes it works perfectly, but other times it's slow or unresponsive, making it unreliable.

What recommendations would you give to someone considering this product?

I would recommend to test the form before sending it out, and take advantage of features like branching questions and data validation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Role: Consultant
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2023

User-friendly and smooth like Google should be!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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