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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Security

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

84

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Clair K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Love making forms with this!

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

I like that it is a Google product and works well

What is your favorite aspect of this product?

I like the different fields that it offers (button, drop-down, text box, etc.)

What do you dislike most about this product?

There isn't much to dislike about this product.

What recommendations would you give to someone considering this product?

It's a great product, love the way you can easily read the data after everyone has filled out the created forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Caring

AMB. Chidiebere Moses O.

  • Role: C-Level
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Best for Collecting Real Data

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Form is user friendly, easy to set up, pre-defined questions and easy to track performance. You can collect real data with this form. I did it personally on many occasions.

What is your favorite aspect of this product?

I used it more to collect data from clients, the basic data that can help us to write their profiles. Also helped our HR in collecting relevant data from students who we are interviewing for internship

What do you dislike most about this product?

Well, the pre-defined questions are quite limited, and very small room for customization especially if you are not a techie.

What recommendations would you give to someone considering this product?

Take your time and go over it again and again until you get it. Once you learn how to use it, it kind of becomes addictive.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Lisa S.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Easy and Efficient way to collect information

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Easy of use and integration across all Gsuite products

What is your favorite aspect of this product?

User experience

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

Depends on what kind of information they want to collect.

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Unique Features

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