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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Drag and Drop Design

83

Workflow Automation

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Mark D.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Very Bland product.

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

Google forms works pretty well but falls short in so many ways. The product is pretty bland and is locked many times on the layout look. When using the google forms product, it looks cheap. The customization is very limited and flexibility is not one of its top features.

What is your favorite aspect of this product?

Its very quick to produce a product. The implementation time is very quick, so from concept to implementation is very convenient. However, the final product isn't polished.

What do you dislike most about this product?

Looks cheap and very boxy. Not enough features to compete with other vendors. While it is quick to implement it looks very student'ish and you can tell its a canned system.

What recommendations would you give to someone considering this product?

If you are needing something quick for data collection or a survey, this is perfect. Don't expect it too look amazing or polished. It does what its supposed to do without the bells and whistles.

Pros

  • Effective Service
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Commodity Features

Matthew L.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use and configure, highly recommended

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

The ease of customizing Forms for business use is what truly sets it apart.

What is your favorite aspect of this product?

Customization and simplicity of configuration.

What do you dislike most about this product?

Nothing to dislike here!

What recommendations would you give to someone considering this product?

Get this product! Highly worth it!

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Ayush M.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Awesome Tool

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is very user freindly and anyone can use it so easily. It is very quick and realible application. It can be used for many types ofe questionnaire even a voting or data colllection or any kind of registration.

What is your favorite aspect of this product?

Its easy freindly access and its multiple features in the questionnaire makes it a perfect tool for me. I loved it and will use it forever if no feature is downgraded.

What do you dislike most about this product?

Its security aspects somehow dissapoints me. And also some customixation effects can be improved in regards to visual attractions of the form.

What recommendations would you give to someone considering this product?

I recommend this product to everyone as it is very user freindly with multiple features with easy accessibility.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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