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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Drag and Drop Design

83

Workflow Automation

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Arnab D.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great tool for survey and feedback by Google

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is tightly integrated with G Suite and other Google Applications, thus offers a great experience in offering survey and feedback forms provided to customers.

What is your favorite aspect of this product?

The best aspect of Google Forms is that it has a lot of elements which can be added to make the Google Form experience more versatile and insightful.

What do you dislike most about this product?

Though it is a great tool, It lacks in terms of customization compared to some of the other counterpart.

What recommendations would you give to someone considering this product?

Google Forms is a nice tool which offers a great collaboration between teams and offers many elements to make survey and feedback much more insightful and fun at the same time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Adnan A.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Google Forms, one of the best forms available

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Agile, reliable, accurate, easy-to-implement

What is your favorite aspect of this product?

Google Forms offer the right options required for developing the forms.

What do you dislike most about this product?

I do not dislike any aspect of this tool

What recommendations would you give to someone considering this product?

Google Forms should be the first option when it comes to finding a solution for the forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Shamita P.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Best Google Product

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Biggest differentiator is the quality of service and ability to make responses automatically fit in a google sheet where further calculations can be done.

What is your favorite aspect of this product?

Favorite aspect is customisation specially now it is possible to edit different sections with different font, text etc.

What do you dislike most about this product?

Only one thing is that it does not have capability to put an ecommerce plug in which can be a huge add on value.

What recommendations would you give to someone considering this product?

All in all it is a great product with great utility. Google has added new features very lately in their system.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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