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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Elvis C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Create simple forms and surveys.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

All forms and responses are stored directly in Google Drive, making file management and access easy from any connected device, which makes all the difference.

What is your favorite aspect of this product?

I like instant notifications, which alert me when I receive a new response. This is beneficial to me because I can make decisions more quickly to stay on top of things without constantly checking.

What do you dislike most about this product?

I don't like that it doesn't have advanced design customization options, such as the ability to completely change the look and feel of the form with custom themes and more varied fonts.

What recommendations would you give to someone considering this product?

I recommend it because it is completely free, and anyone with a Google account can use it without additional subscriptions. The interface is intuitive and easy to navigate, allowing you to create forms quickly without technical experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rodgers S.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use and reliable

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

All on one solutions for many business.

What is your favorite aspect of this product?

Different modules in one

What do you dislike most about this product?

All is good.

What recommendations would you give to someone considering this product?

Go for it, it's the best thing to have.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pallavi K.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google forms is a user friendly and cost effective also it's a real time data collection form.

What is your favorite aspect of this product?

Easy to customization as per our requirements and it enables the personalization of questions through images and video's.

What do you dislike most about this product?

It restricted in choice for customizing the designs and it requires a Google account. And data privacy concern.

What recommendations would you give to someone considering this product?

It allows you to create multiple step forms with just few clicks.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Respectful

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