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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Sahil K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Best Form builder software which is easy to use !

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Form is very user friendly and anyone can use it. Google Form is customizable as per our needs. It also offers various number of question formats which other products do not offer.

What is your favorite aspect of this product?

The favorite aspect about Google Forms is that it has lots of ready to use templates.

What do you dislike most about this product?

I think Google Form should add Timer to their forms. It is very helpful for someone who is creating a quiz on Google Forms.

What recommendations would you give to someone considering this product?

I will recommend Google Form over any other product as it is very easy to use and it can be customized as per our needs.

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Inspires Innovation

AMB. Chidiebere Moses O.

  • Role: C-Level
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Best for Collecting Real Data

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Form is user friendly, easy to set up, pre-defined questions and easy to track performance. You can collect real data with this form. I did it personally on many occasions.

What is your favorite aspect of this product?

I used it more to collect data from clients, the basic data that can help us to write their profiles. Also helped our HR in collecting relevant data from students who we are interviewing for internship

What do you dislike most about this product?

Well, the pre-defined questions are quite limited, and very small room for customization especially if you are not a techie.

What recommendations would you give to someone considering this product?

Take your time and go over it again and again until you get it. Once you learn how to use it, it kind of becomes addictive.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Michael S.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Like all Google products, this is simple and works

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It is part of the Google suite, so it is very easy to learn to use and integrates with all of the other work I do with Google products.

What is your favorite aspect of this product?

Customization with extreme ease

What do you dislike most about this product?

Not a personal turn off, but it doesn't offer the most complex customization options.

What recommendations would you give to someone considering this product?

It is a great way to collect data and forms that nearly any user can figure out easily.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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