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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

84

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Whitney R.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Easy to use and implement

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It's free with Google email, and also very cost efficient in the business plan.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Lack of formatting in customzation, and also that it's less easy to use for non Google email holders.

What recommendations would you give to someone considering this product?

I would recommend them to use it for surveys, polls, and integrations in email campaigns.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Sanya S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Google forms - Easy To Use

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Compared to other products, google forms are easy to use even new user can use it easily. Google forms allows to collaborate with others on creation , editing of forms. Also, it easily integrates with google workspace apps.

What is your favorite aspect of this product?

My favourite aspect of this product is, it is easy to use as new user can use this easily. Also, it takes good care of security to protect data from hackers. Also, it collects productive feedback for providing information.

What do you dislike most about this product?

Google forms is less interactive, user-interface is not so good and it feels too boring to fill. Also the colour combinations are not good.

What recommendations would you give to someone considering this product?

Overall, google forms is easy to use, provides collaborations, provides security, it is free to use for new users. But with this, the person who is using consistently, they feel less interactive and boring to fill. So, definitely one should try it.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Cons

  • Under Delivered

Hannah U.

  • Role: Industry Specific Role
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Great product and easy to use

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

part of a wider SaaS ecosystem

What is your favorite aspect of this product?

part of a wider SaaS ecosystem. Easy to use.

What do you dislike most about this product?

Nothing.

What recommendations would you give to someone considering this product?

Try it and see.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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