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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

84

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Christina R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Works very well to reach objectives, easy to use

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It was very easy to teach myself and my team how to use it. It fits the box for what is needed from a survey platform, and very easy to visualize and measure results.

What is your favorite aspect of this product?

I like that multiple media formats can be used (gifs, images, videos). It gave us capabilities to make our surveys fun and interesting, which increased our response ratios.

What do you dislike most about this product?

It lacks customization in a way that it's quite obvious that it's google forms. When I saw it in my organization and elsewhere it's quite obvious. Although, in some cases this can be a good thing.

What recommendations would you give to someone considering this product?

A little more white labeling and customization can allow organizations to use it in a way that you can't tell that a third party is being used. It would be great to have additional templates that can match the theme of your website.

Pros

  • Trustworthy
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ajinkya K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Awesome Product to use

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It can give you quick response after submitting the forms

What is your favorite aspect of this product?

It is free of cost and user friendly and easy to use.

What do you dislike most about this product?

The structure of this application is very basic and view also very simple

What recommendations would you give to someone considering this product?

It will save your time to collect the responses of many persons.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Yavuz E.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Definitely Use for Polls

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

Very usable and implementation is super less-complicated.

What is your favorite aspect of this product?

It's definitely most cheap solution there.

What do you dislike most about this product?

Data export feature is not great when its compared to competitors

What recommendations would you give to someone considering this product?

Before using more expensive alternatives, they should give this to go, even for a freemium version.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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