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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

84

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Lucas M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Fantastic tool

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Very intuitive

What is your favorite aspect of this product?

Intuition is all.. anyone can use it without needing to go through a learning path

What do you dislike most about this product?

nothing comes to mind

What recommendations would you give to someone considering this product?

It's free to use.. so why not try it?

Emily R.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Easy to use! Simple product.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It is a streamlined way to gather necessary information for my job.

What is your favorite aspect of this product?

The way the system reports the results from surveys is crucial to my job.

What do you dislike most about this product?

The customization aspect is weak. The system looks rather cheaper when not able to customizer more.

What recommendations would you give to someone considering this product?

Give it a try! I think you will find it helpful!

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Client Friendly Policies

Cons

  • Slower Product Innovation
  • Charges for Enhancements

raquel l.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

fantastic product to help engage with community

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

the productivity with google sheets

What is your favorite aspect of this product?

that i can personalized the forms

What do you dislike most about this product?

nothing! everythings ok

What recommendations would you give to someone considering this product?

use it nowe

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

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