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Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Office Online Integration

85

Mobility Support

84

Access Control and Rights Management

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Ava T.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Has weaknesses but my preferred storage platform.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

How easily I can save and share files with both Google Drive users and even non-Google Drive users. In my opinion, Google Drive is way easy to access for me on my laptop, and on my mobile devices, since it is web based and also has a mobile app, that meets my file storage needs. This ease of accessibility sets it apart in my opinion, from every other similar product which I have had the opportunity of using.

What is your favorite aspect of this product?

Google's infusion of its Gemini AI tool into Google Drive is what I will describe as my favorite part of the product. With Gemini AI on Google Drive, I am able to search through thousands of documents I have saved in my Drive account in seconds without needing to continuously open and searching through folders, I can summarize long documents too, therefore helping save up on very important work time.

What do you dislike most about this product?

Google Drive lacks triggers for managing processes or even an electronic signature capability. These are major weaknesses I will like to see addressed, as a Google Drive user.

What recommendations would you give to someone considering this product?

Google Drive gets the basics of file storage and file sharing right. It is very intuitive to use in my opinion and leads every other alternative storage tool, when it comes to team collaboration.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Daniel G.

  • Role: Consultant
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

2024 Rich-text Editing Qualifications

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Ease of high-tech and quality documents generation management and large files sharing. Available in even smaller devices like phones. Support custom LMS for drag and drop options thus eases content editing.

What is your favorite aspect of this product?

Simplified pre-built templates.

What do you dislike most about this product?

Kudos!! To its vendor, nothing to say less.

What recommendations would you give to someone considering this product?

I recommend it to all who have not considered it before.

Pros

  • Performance Enhancing
  • Trustworthy
  • Friendly Negotiation
  • Security Protects

Akhila V.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Google file for File sharing and documentation

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google drive has better sync with Google ecosystem specially with Gmail. This integration helps a lot while sharing files across. Maintaining the files with good security levels and access management is great.

What is your favorite aspect of this product?

The interface is really cool and simple. Easy to use and functional. Google products has seamless integration with third party apps which makes it easy to use.

What do you dislike most about this product?

The larger files takes longer to upload resulting to slow syncing. Limited offline features especially when it comes to collaborating or accessing files across multiple devices. File duplication issues should be fixed.

What recommendations would you give to someone considering this product?

Consider how much storage you need. if you frequently use Gmail, Photos, or work with large files, the free space 15GB may fill up quickly, making a purchase worthwhile. Access compatibility with other tools with free storage and then consider a purchase. Explore backup plans. Security concerns are low for Google Drive making it a great option for purchase,

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Cons

  • Slower Product Innovation

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