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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1815 Reviews Write a Review

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Champion

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 91%
Conflict Resolution:: 94%
Strategy & Innovation:: 92%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Audit Trail

Large File Optimization

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Jacqui-MCMX E.

Role: Public Sector
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Reliable, Synchronized and Powerful Google Backup.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The overall Google integration with all of its products makes it seamlessly reliable and massively efficient to use all the tools via coordinated network. With its searched powered tools and high security makes it quite reliable.

What is your favorite aspect of this product?

The favorite aspect is the real time collaboration where we can share, edit and manage the projects as well as the files when everyone is synchronized at the same time. We can comment, safely upload files, tweak and share them instantly via our integrated google ecosystem.

What do you dislike most about this product?

The permission system always catches us off guard and hinders our activities. That is the only thing where i actually felt frustrated for a while due to complex permission system to access the shared files.

What recommendations would you give to someone considering this product?

Well few of the recommendations would be to always keep on enabling the desktop sync on which automatically backup your data all the time. Explore full capability of Google Drive with advance search options. Keep it integrated with the other google products and you could feel the difference in its overall performance.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gabrielle M.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

File management and sorting

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It's my file manager meaning it helps me in file management and sorting for my clients

What is your favorite aspect of this product?

It keeps my files for longtime in online storage

What do you dislike most about this product?

It is abit expensive

What recommendations would you give to someone considering this product?

It is a user-friendly interface with flexible features with auto backup system

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Canadian J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Easy to upload files.

Likeliness to Recommend

7 /10

What differentiates Google Drive from other similar products?

Google Drive works well with Google Sheets, Google Docs and Google Slides.

What is your favorite aspect of this product?

I like Google Drive Premium because it offers shared storage for up to 2TB with unlimited Magic Editor.

What do you dislike most about this product?

No dislike so far.

What recommendations would you give to someone considering this product?

Google Drive is easy to setup

Pros

Helps Innovate
Performance Enhancing
Unique Features
Efficient Service

How We Deliver

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Jacqui-MCMX E.

Reliable, Synchronized and Powerful Google Backup.

Likeliness to Recommend

Pros

Gabrielle M.

File management and sorting

Likeliness to Recommend

Pros

Canadian J.

Easy to upload files.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Audit Trail

Large File Optimization

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support