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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Nicole K.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Visible control of my important documents.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Generates trust and visible control of my most important documents.

What is your favorite aspect of this product?

I use Google Drive to have immediate access to all my documents or files from Asana, thanks to the fact that it is easy to link both platforms.

What do you dislike most about this product?

Fortunately I like Google Drive.

What recommendations would you give to someone considering this product?

Agility and greater accessibility to information.

Pros

Saves Time
Respectful
Altruistic
Acts with Integrity

Yomabasi Fortune B.

Role: Information Technology
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out from other cloud storage platforms due to its strong integration with Google Workspace, enabling real-time collaboration on documents, spreadsheets, and presentations. Its advanced search capabilities leverage AI, allowing users to quickly find files, including text within images. Offering 15 GB of free storage, Google Drive is accessible across multiple devices and platforms, ensuring seamless syncing. It features customizable sharing controls and link-based sharing options for easy collaboration.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its **real-time collaboration features**. The ability for multiple users to work on the same document, spreadsheet, or presentation simultaneously is incredibly powerful. This feature not only enhances teamwork and productivity but also allows for immediate feedback and brainstorming, making it ideal for projects that require input from various stakeholders. The ease of seeing changes in real-time, coupled with comment and chat functionalities, creates a dynamic and interactive environment that fosters creativity and efficiency in both personal and professional settings.

What do you dislike most about this product?

One of the main drawbacks of Google Drive is its limited offline functionality. While users can access and edit files offline, setting up this feature can be cumbersome and requires prior configuration. If you forget to enable offline access or don’t have the appropriate settings in place, you may find yourself unable to work on important documents when you're without internet.

What recommendations would you give to someone considering this product?

To maximize your Google Drive experience, utilize its integration with Google Workspace for real-time collaboration, organize your files with a clear structure, and enable offline access for important documents. Explore third-party integrations, use advanced search features to quickly locate files, and manage sharing permissions wisely. Additionally, consider backing up critical files to enhance security. These practices will help improve collaboration and productivity.

Pros

Performance Enhancing
Trustworthy
Unique Features
Efficient Service

Aarif S.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

"The greatest cloud storage option."

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google drive is incredible efficiency scalable and reasonable price for online storage and document management.

What is your favorite aspect of this product?

I appreciate the Google drive is easily scalable and reasonable prices.

What do you dislike most about this product?

Video footage take a long time to upload and desktop version take a long time to sync.

What recommendations would you give to someone considering this product?

Advice customer to consider their options and confirm that these software programs meet their needs.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Nicole K.

Visible control of my important documents.

Likeliness to Recommend

Pros

Yomabasi Fortune B.

Fantastic product!

Likeliness to Recommend

Pros

Aarif S.

"The greatest cloud storage option."

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training