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Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

85

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Jhinie C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Quality and very efficient product!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

For me, google drive provides several features and advantages than most of its competitors. It has powerful search capabilities. It incorporates Google's powerful search technology, and it enables users to quickly search for files by content, keywords or even image recognition.

What is your favorite aspect of this product?

My favorite aspect of google drive is its version history and revision control. This feature is particularly useful when collaborating on documents and tracking changes made overtime. It maintains a detailed version history of files, allowing users to access and restore previous versions if needed.

What do you dislike most about this product?

While Google drive provides several advantages, there is also a downside. Its storage has limitations. It provides 15gb of free storage, but this space is shared with other Google services like Gmail and Google Photos. If you want a large amount of storage, you need to purchase a subscription plan.

What recommendations would you give to someone considering this product?

I recommend considering evaluating whether they align with your specific needs and requirements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Justin S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Online Storage with Ubiquitous Integration options

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Reliability, redundancy, trust in high availability of service and high speed network.

What is your favorite aspect of this product?

My favorite aspect is easy and widespread adoptability knowing that 99.9% of users will already have a Google account.

What do you dislike most about this product?

Honestly, what's not to like except that perhaps their infrastructure is located in the jurisdiction of 13-eyes listening countries such as the USA who can violate your privacy via the Patriot act, aka warrantless wiretapping.

What recommendations would you give to someone considering this product?

Be sure to properly force l forecast your data needs when selecting a Google One storage plan. If setting up for enterprise, double check the admin account used to be sure dubious or unwanted, third party apps do not have unfettered access to your Google drive contents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicholas W.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

When in Rome, use G-Drive

Likeliness to Recommend

7 /10

What differentiates Google Drive from other similar products?

The best part about G-Drive is the integration with the G-Suite. If you are a Google Business, this is a no brainer.

What is your favorite aspect of this product?

The ease of use. Drag and drop is helpful and collaboration is useful.

What do you dislike most about this product?

Word process while in Google Drive can be frustrating at times but the collaboration makes up for it.

What recommendations would you give to someone considering this product?

There may be other solutions out there but if you're with Google, go with Google Drive. It is just easier to be a one-stop shop for everything.

Pros

  • Reliable
  • Client Friendly Policies
  • Enables Productivity
  • Trustworthy

Cons

  • Leverages Incumbent Status
  • Commodity Features

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