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Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

84

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Large File Optimization

82

Enterprise Grade Security Controls

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

80

Vendor Support

80

Google Drive Reviews

Sheetal R.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

We primarily use Google Drive for storage and collaboration, and it serves these functions admirably. There is a significant amount of storage space available with the licence my school has, and file and folder sharing is about as straightforward as it gets with the click of a button. Because this is a long-standing, respectable system, there aren't many, if any, problems or quirks to iron out. The system and software are updated on a regular but not frequent basis, and it is pretty efficient

What is your favorite aspect of this product?

I truly like how I can access my files from my computer, mobile phone, and tablet... I can access my files from any device that is signed in to my Google account. I can arrange them by folders, files, date, and so on. Files are also backed up between devices, and my storage data plan is not too expensive. I can also colour the folders, which is a function I frequently use. It's better for me because I can easily discover the appropriate files and directories.

What do you dislike most about this product?

Drive recently switched from limitless storage to 15 GB of free storage. After 15 gigabytes, you run out of cloud storage space and are urged to pay a monthly subscription for additional space. Because there was previously no restriction, my storage has been totally filled up after this upgrade, and I am no longer able to send or receive emails, change papers, sheets, or slides, or upload new files. This has been aggravating because I now have to clear out a massive amount of space merely to receive emails.

What recommendations would you give to someone considering this product?

Very positive - everyone in the organization has adopted it. It is very easy to implement if you are a Gmail centered business.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sanjay Diyodra ©.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out with its seamless integration into the Google ecosystem, offering collaboration tools, ample free storage, and a wide range of third-party app integrations.

Pros

  • Helps Innovate
  • Enables Productivity
  • Caring
  • Respectful

Courtney K.

  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

User Friendly, Real-Time Document Sharing

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out from other similar products primarily due to its seamless integration with other Google products such as Google Docs and Google Sheets. Its very user-friendly compared to competitors and efficient when accessing via mobile apps.

What is your favorite aspect of this product?

Google Drive's folder creation and sharing features are particularly appealing to me. This platform enables the creation of organized folders and offers the flexibility to share them with others while setting varying levels of permissions. Users can grant simple viewing access or more extensive editing privileges, providing a versatile and customizable approach to collaborative work.

What do you dislike most about this product?

A drawback I've encountered with Google Drive is that if the owner of a shared folder decides to delete it, my access to the contents is revoked. This can be inconvenient, especially when working on long-term school projects where I'd prefer continued access to our shared work. It's possible that there might be a feature or workaround for this limitation that I'm not aware of.

What recommendations would you give to someone considering this product?

I would recommend utilizing the folders feature to help keep documents organized and easy to find.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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