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Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
92%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

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1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

87

Real-Time Synchronization

86

Drag and Drop User Interface

85

Access Control and Rights Management

85

Mobility Support

85

Data Loss Prevention

84

Office Online Integration

84

Enterprise Grade Security Controls

83

Large File Optimization

83

Audit Trail

83

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Serena O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Part and parcel of my work life.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is built as a web-first file storage platform. This makes it very accessible as I get to use it on my computer device, without needing to first install it on the device. The web-based design of Google Drive has come in most handy to me, on occasions, where I have needed to sign-into Google Drive from work or public computer devices. In such situations, I simply login through the browser, which is more straight-forward than first installing and then launching software.

What is your favorite aspect of this product?

The ability to simultaneously edit and create documents with other users , in my opinion, is the most impressive aspect of Google Drive and what I love the most about it. While collaborating on Google Drive, I am presented with vital tools like version control that helps me track the contributions of all file collaborators in real time, commenting capability which allows thread-styled conversations around the document being developed, and live cursors with which I can follow the work being done by other collaborators.

What do you dislike most about this product?

Although file synchronization with Google Drive has been generally reliable, there have been situations or occasions where synchronization across multiple devices linked to my Google Drive account was slow and even non-responsive for long periods.

What recommendations would you give to someone considering this product?

Google Drive works well and best, when integrated with other Google based software programs.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Pious B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

Efficient and User-Friendly for Team Collaboration

Likeliness to Recommend

6 /10

What differentiates Google Drive from other similar products?

Google Drive stands out for real-time collaboration, easy sharing, and seamless integration with Google Docs, Sheets, and other Google services.

What is your favorite aspect of this product?

Real-time collaboration on documents with multiple users.

What do you dislike most about this product?

Limited offline functionality and occasional syncing issues.

What recommendations would you give to someone considering this product?

Use it with other Google Workspace tools for best results, and organize files with clear folder structures.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Saves Time

Rahul G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

Google Drive- A cloud solution for File storage

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Version history for google files is something which stands it out from other products. Additionally , tight coupling with gmail and google photoes make it more utility friendly.

What is your favorite aspect of this product?

My favorite aspect is the seamless real-time collaboration — multiple people can edit, comment, and share feedback instantly, making teamwork smooth and efficient.

What do you dislike most about this product?

Not really , there is not much to dislike.

What recommendations would you give to someone considering this product?

People using files on google drive should organize files into folders early to avoid clutter as their storage grows.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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