Google Drive Customer Reviews 2024

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

92 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Fair

Feature Ratings

Average 86

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

86

Data Loss Prevention

84

Enterprise Grade Security Controls

84

Large File Optimization

84

Audit Trail

84

Task Management and Workflow

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

87

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

81

Vendor Support

81

Google Drive Reviews

MOHAMMED THARIK K.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Powerful and intuitive, with room for innovation.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive stands out from other similar products due to its seamless integration with the Google Workspace ecosystem, offering real-time collaboration with tools like Docs, Sheets, and Slides. Its advanced AI-driven search capabilities, vast third-party app support, and cross-platform accessibility make file management efficient. Additionally, Google Drive offers unmatched collaboration through live editing, commenting, and version history, making it ideal for teams and individuals alike. The combination of free storage, powerful sharing controls, and tight integration with Google’s services differentiates it from competitors.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its real-time collaboration feature. The ability to work simultaneously with others on documents, spreadsheets, and presentations, while seeing changes happen live, makes teamwork incredibly efficient. Combined with easy sharing controls and integration with Google Workspace apps, it simplifies collaboration across devices and locations, making it an essential tool for productivity.

What do you dislike most about this product?

The most frustrating aspect of Google Drive is its limited offline functionality. While it offers some offline access, the process of setting it up can be cumbersome, and it doesn't always sync seamlessly once back online. Additionally, advanced file organization features, like custom tags or smarter folder management, feel lacking compared to other cloud storage solutions.

What recommendations would you give to someone considering this product?

For someone considering Google Drive, I'd recommend exploring its AI-powered search feature—it's a game-changer for quickly locating files based on content rather than just file names. If you work in teams, the real-time collaboration is unbeatable, especially with live commenting and version tracking. However, if you require frequent offline access, be sure to set it up meticulously as the transition between offline and online isn't always seamless. For power users, integrating Drive with automation tools can unlock even more efficiency, making it a smart choice for both individual and collaborative workflows.

Pros

Efficient Service
Inspires Innovation
Respectful
Reliable

Jahanzaib P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Best Cloud Based file Manager

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The best things about Google Drive are that it is cloud based and does not require downloads on your computer or mobile device.

What is your favorite aspect of this product?

What stands out the most about Google Drive is its seamless integration and accessibility across various devices and platforms.

What do you dislike most about this product?

Google can sometimes change the extension when they are uploaded to Drive, which is annoying as this happens automatically.

What recommendations would you give to someone considering this product?

I am highly recommending this product for its vast features and reliability.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Aniruddh B.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

"Cost effective and easy to use solution"

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

- It is easy to use, easy to buy and easy to initially set up.

What is your favorite aspect of this product?

- The UI is amazing and easy.

What do you dislike most about this product?

- Nothing like that.

What recommendations would you give to someone considering this product?

- Nothing, the product speaks for itself

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

How We Deliver

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

Task Management and Workflow Supports triggers and events for process automation.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

MOHAMMED THARIK K.

Powerful and intuitive, with room for innovation.

Likeliness to Recommend

Pros

Jahanzaib P.

Best Cloud Based file Manager

Likeliness to Recommend

Pros

Aniruddh B.

"Cost effective and easy to use solution"

Likeliness to Recommend

Pros

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Title

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support