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Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

84

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Large File Optimization

82

Enterprise Grade Security Controls

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

80

Vendor Support

80

Google Drive Reviews

Anita O.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

I believe I will struggle without Google Drive.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

With Google Drive , comes automatic integration with other Google apps like Keep, Docs, Sheets , Slides and so on. Personally and across my department, we've found this integration helpful and we have utilized it to our full advantage when it comes to team collaboration and maintaining version control for our files.

What is your favorite aspect of this product?

The web based nature of Google Drive makes it ideal for me. I am able to use Google Drive from any web browser, as long as I am able to sign into my Google Drive account. This convenience for me is very important , as far as saving and accessing documents and files I need on a daily basis at work is concerned.

What do you dislike most about this product?

On several occasions, files on my Google Drive fail to automatically be updated on the Google app on my mobile devices, without me continuously refreshing the application over again, multiple times, despite the app being synchronized with my Google account. This failure in synchronization will be the only area of my experience with this software tool, which I have got complaints about.

What recommendations would you give to someone considering this product?

As with any software tool, I believe there are pros and cons that come with deploying Google Drive. Important for the intending team to properly analyze both sides of the dividing line, as it relates to their own processes before making a decision.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

gunda s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

A simple and easy way to store data in online

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

It provides a 15 GB of free storage for free which helps for beginner's so much and it has high access controls where admin can control even download , screenshot options to the user

What is your favorite aspect of this product?

We can easily upload files from mobile , laptop where we can easily view them in mobile also which is the great feature as most of the people use mobiles.

What do you dislike most about this product?

Its optimization for large files is so bad it takes so much time to load one file which irritates user to choose an alternatives instead of drive.

What recommendations would you give to someone considering this product?

This is the best software if you think to buy its premium version as it gives only 15 GB for free which will not be sufficient for your organization and you can access its integration apps with other apps like google workspace, Gmail etc.., which is one of the great advantage if you choose drive.

Pros

  • Enables Productivity
  • Caring
  • Security Protects
  • Reliable

Rachel S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Perfect for collaborative work

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

It’s a reliable data storage and sharing tool. I don’t know of other solutions that are as reliable.

What is your favorite aspect of this product?

What I prefer is the possibility of working together simultaneously on the same document. It’s very practical.

What do you dislike most about this product?

Sometimes we have errors saving files during a loss of internet connection and so we lose our last changes.

What recommendations would you give to someone considering this product?

Google Drive understands user needs and is constantly innovating. Feel free to switch to this solution.

Pros

  • Performance Enhancing
  • Trustworthy
  • Acts with Integrity
  • Includes Product Enhancements

Cons

  • Security Frustrates

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