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Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Washington N.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

good integration with other Google Workspace apps

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Overall, it’s a reliable and essential tool for managing digital content.

What is your favorite aspect of this product?

it’s highly versatile for both personal and professional use

What do you dislike most about this product?

storage needs,

What recommendations would you give to someone considering this product?

Organize Your Files Early On

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Effective Service

Craig M.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Google Drive does more than file storage.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I have used Google Drive for the better part of my professional career. This translates to me having thousands of files saved on my Google Drive account. Ordinarily, I should face difficulty when attempting to locate specific files because of the sheer amount of saved files on my Drive, unfortunately this isn't the case. Thanks to Google Drive's powerful search functionality, I am able to locate specific files on my Drive account conveniently. Google Drive makes use of optical character recognition for search, that allows it to search through the content of my saved files, making file search even more effective.

What is your favorite aspect of this product?

In my opinion, intuitiveness across platforms is my favorite part of Google Drive. It is simple to find basic functions on Google drive because the interface is well laid out. I am able to conveniently create, organize and modify file folders with ease. Dragging and dropping of files from desktop into Google drive via ' copy and paste ' is just straightforward too.

What do you dislike most about this product?

Shared files through Google Drive cannot be password protected. On the second part, Google Drive has no electronic signature provision .

What recommendations would you give to someone considering this product?

Google Drive is more than a cloud based storage service, I best describe it as a cloud based collaboration suite because it contributes a lot to smooth collaboration at my workplace.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Arthur B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Amazing storage with great security.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The storage space is very generous. The collaboration capabilities are great. Allows for third party integrations. The security is top notch.

What is your favorite aspect of this product?

The files stored can be accessed from any device anywhere. access can be managed when it comes to the files to allow for authorized access only. Allows for sharing of files. Very easy to use. There are no down times.

What do you dislike most about this product?

There are no passwords protection for shared files.

What recommendations would you give to someone considering this product?

Google drive is great , they offer amazing security for stored files and the storage space is large. I have loved it and would highly recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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