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Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

85

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Rajarshi M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

A top choice for cloud productivity and Collab

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Its collaborative features and real-time co-editing make it a standout choice for teams working together on projects. This is arguably Google Drive's strongest suit. Its deep integration with other Google services like Gmail, Docs, Sheets, Slides and Meet creates a unified and streamlined workflow. Sharing files, collaborating on documents in real-time and attaching files to emails becomes incredibly smooth. Moreover, Google Drive offers 15GB of free storage, which is relatively generous compared to some competitors. This free tier provides ample space for many users' basic needs, making it an attractive option for individuals and casual use

What is your favorite aspect of this product?

Google Drive is accessible across various devices and operating systems, including Windows, macOS, Android and iOS-this cross-platform compatibility is my personal favorite as I can access my files and collaborate with others regardless of their preferred device. Leveraging Google's search expertise, Drive has powerful search capabilities. I can search for files not only by name but also by content within documents. That's awesome!

What do you dislike most about this product?

I don't have any dislike at all but as with many Google services, privacy remains a concern. Google's data collection practices and potential for data mining may deter privacy-conscious individuals. Although very rare, I've encountered instances where files didn't sync properly or changes were lost and that's quite frustrating, especially when working on important documents.

What recommendations would you give to someone considering this product?

Do you frequently collaborate with others on documents or projects? If so, Google Drive's real-time collaboration features will be a major asset. Google Drive remains a strong contender in the cloud storage and collaboration space. Its seamless integration with Google Workspace, real-time collaboration features and user-friendly interface make it a popular choice for individuals and teams. Evaluate your privacy concerns; if you handle highly sensitive information or require consistent offline access, carefully weigh the privacy implications and offline limitations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ofoha U.

  • Role: Information Technology
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Google Drive is simply fantastic!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I love how Google Drive enables multiple users to edit documents simultaneously, with changes saved in real time. This is essential for coordinating with my clients clients and teams unlike the Amazon Drive that is less collaboration focused.

What is your favorite aspect of this product?

My favorite aspect of Google drive is the ability of multiple users to edit document simultaneously and in real time.

What do you dislike most about this product?

What I dislike about Google Drive is the fact that the 15GB free storage is shared across all Google services (Gmail, sheets, docs etc.), which can fill up quickly and lead to additional costs.

What recommendations would you give to someone considering this product?

This product is going to make you highly efficient.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2024

Google product easy to use

Likeliness to Recommend

5 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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