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Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
92%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

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1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

87

Real-Time Synchronization

86

Drag and Drop User Interface

85

Access Control and Rights Management

85

Mobility Support

85

Data Loss Prevention

84

Office Online Integration

84

Enterprise Grade Security Controls

83

Large File Optimization

83

Audit Trail

83

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Heather M.

  • Role: Operations
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

Google Rocks

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The total scope of functionality - there isn't anything you can't do with google

What is your favorite aspect of this product?

Versatility

What do you dislike most about this product?

There was a problem with data being deleted due to operator error, and there was NO way to retrieve it.

What recommendations would you give to someone considering this product?

No-Brainer

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Saves Time

Cons

  • Security Frustrates

Fredrick D.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

it's Reliable and easy to use.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Seamless Google Workspace integration and strong real-time collaboration.

What is your favorite aspect of this product?

Easy file sharing and real-time collaboration.

What do you dislike most about this product?

Limited advanced workflow and task management features.

What recommendations would you give to someone considering this product?

Google Drive is great for easy sharing and collaboration, but if you need more advanced project management or workflow tools, you might want to pair it with other apps. Also, keep an eye on your storage limits to avoid extra costs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joseph I.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Access your file with ease anywhere

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Easy to use and fast upload rate

What is your favorite aspect of this product?

Well structure architecture and one won't need a tutorial to navigate

What do you dislike most about this product?

15GB free storage is how low

What recommendations would you give to someone considering this product?

Best for cloud storage and file sharing

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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