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Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

85

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Ezealisiobi C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

good software, good for USER

Likeliness to Recommend

7 /10

What differentiates Google Drive from other similar products?

Google Drive stands out with its seamless integration with Google Workspace, real-time collaboration features, and robust cloud-based accessibility across devices which is rarely seen.

What is your favorite aspect of this product?

since my use i would say my favorite aspect of Google Drive is its real-time collaboration capabilities, allowing multiple users to edit and comment on documents simultaneously.

What do you dislike most about this product?

The limited offline functionality and occasional syncing issues can be frustrating when working without a stable internet connection, please work towards this,

What recommendations would you give to someone considering this product?

so far, i would recommend setting up a clear folder structure and access permissions from the start to keep files organized and ensure smooth collaboration.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Mohammed A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

A satisfactory journey with Drive

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

It's Integration with other google platforms makes it much more simple to interchange and sync data with ease.

What is your favorite aspect of this product?

It's integration with other google platforms like forms, Docs and more is what I like the most. It also feels secured while working on this.

What do you dislike most about this product?

The shared storage between Gmail and Other apps like photos and drive is the only thing that hurts about G-Drive. Other than that the software has been doing excellent.

What recommendations would you give to someone considering this product?

It is very secure and reliable.

Pros

  • Trustworthy
  • Security Protects
  • Helps Innovate
  • Enables Productivity

Shreya P.

  • Role: Student Academic
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Google drive the best to store and collaborate

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It has deep integration with google workspace , it has genious workflow , has 15gb data storage , can do real time Collaboration also . These features makes it different from other apps like dropbox and others

What is your favorite aspect of this product?

It makes collaboration easy and seamless. You can work on Google Docs, Sheets, and Slides in real time with others, and everything saves automatically. It also offers 15GB of free storage, powerful search, and easy file sharing with flexible permissions. Plus, you can access files offline and restore previous versions if needed. It’s simple, reliable, and perfect for both personal and team use.

What do you dislike most about this product?

Google Drive is a great tool, but it does have some downsides. The 15GB of free storage might seem generous, but it’s shared across Gmail and Google Photos, so it fills up quickly. Privacy concerns are another issue since Google scans files for security and ad personalization, which some users find intrusive. Uploading and downloading large files can also be slow, especially with a weak internet connection. Plus, with so many shared files and folders, keeping things organized can get messy over time. Another drawback is that Google Drive doesn’t offer end-to-end encryption, making it less secure than some competitors.

What recommendations would you give to someone considering this product?

Manage your storage wisely by regularly cleaning up unnecessary files and emails, as the free 15GB fills up quickly. Use Google’s search and filters to find files faster instead of scrolling endlessly. When sharing files, set proper permissions (view, comment, edit) to avoid accidental changes or security risks. To keep your files organized, create clear folder structures and name files properly. If you work with sensitive data, consider encrypting your files before uploading them, since Google Drive doesn’t offer end-to-end encryption.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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