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Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

85

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Daniel N.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Google Drive: Easy, Smart, and Collaborative.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Good integration with other Google products. Generous free storage(15GB)

What is your favorite aspect of this product?

The real time collaboration works well

What do you dislike most about this product?

Poor folder management

What recommendations would you give to someone considering this product?

Be security conscious by enabling 2 step verification and be very careful with the file sharing option. Use the free storage carefully and wisely.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Odinma U.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Google Drive is One of a kind

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is the best working tool for both individuals and businesses because it allows multiple users to edit files simultaneously in Google Docs, Sheets, and Slides. Your team can work flawlessly with Gmail, Calendar, Google Meet, and third-party apps like Slack and Trello. You can control who sees, edits, or downloads your files, ensuring security and access control.

What is your favorite aspect of this product?

I can create and edit Google Docs, Sheets, and Slides documents directly within Drive without needing external software. One of the best reasons I love Google Drive is that it offers 15GB of free storage, which is more than Dropbox (2GB) and OneDrive (5GB). I can also collaborate with my team and clients instantly, eliminating endless email revisions, back and forth with prospective customers.

What do you dislike most about this product?

If you share files frequently, your Drive can become cluttered with random shared documents, making it hard to keep things tidy. While 15GB is great; it includes Gmail and Google Photos, which is little for a social media manager, and it fills up quickly, requiring a paid plan for extra storage. Sometimes, files take longer to sync across devices, especially large video files or high-resolution images.

What recommendations would you give to someone considering this product?

If you need a reliable cloud storage solution, Google Drive is one of the best options for both you and your teams. You can take advantage of version history to track edits and prevent accidental data loss. Even if you forget a filename, you can search by keywords or content inside the document.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nsubuga G.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

document development collab solution

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Its so easy to use and its cost is not much expensive like other solutions

What is your favorite aspect of this product?

documents sharing and management, where am able to share my documents with thirds party and give them only viewer status makes it better on addition to that the editing rights were am able to share with team and we edit the document online

What do you dislike most about this product?

Using googles drive needs you to online always unless you download and intend to upload later, working online makes it expensive in terms of buying data for internet connections

What recommendations would you give to someone considering this product?

Using google drive is more secure since no one can access your documents unless you have permitted him or her, therefore I recommend the solution to others

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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