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Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

85

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Enosh T.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Great for Collaboration, Needs More Features

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive stands out because of its seamless integration with other Google tools like Docs, Sheets, and Gmail. It’s easy to collaborate in real-time, and the search functionality is really powerful. Plus, it’s available on almost any device, making it easy to access files anywhere. While other services may offer similar features, the overall convenience of the Google ecosystem is what makes Drive special.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is the real-time collaboration. It’s so easy to work on documents with others, and changes sync instantly. It really helps when working in teams or with people across different locations.

What do you dislike most about this product?

What I dislike most about Google Drive is that it doesn’t have built-in tools for task management or project tracking. I have to rely on other apps for that. Also, while it’s great for Google Docs, handling Microsoft Office files can be a bit clunky.

What recommendations would you give to someone considering this product?

I’d recommend Google Drive if you’re looking for a simple, reliable way to store and share files, especially if you already use other Google products like Gmail or Docs. It’s perfect for collaboration and easy access from anywhere. However, if you need advanced features like task management or detailed customization, you might need to look for additional tools.

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Caring

Joel U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Versatile, Collaborative Cloud Storage.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive stands out from other cloud storage services with its seamless integration with Google Workspace (Docs, Sheets, Slides), enabling real-time collaboration and editing.

What is your favorite aspect of this product?

My favourite aspect of this product is the fact that it offers 15 GB of free storage, advanced search capabilities, and cross-platform compatibility for access on web, desktop, and mobile devices.

What do you dislike most about this product?

While collaboration features are robust, managing permissions and shared files can become cumbersome in large teams.

What recommendations would you give to someone considering this product?

If you're considering Google Drive, start with the free 15 GB plan to assess your storage needs, and upgrade to Google One if necessary. Leverage its integration with Google Workspace for real-time collaboration, and organize files with folders and labels for easy access. Explore sharing settings, set up offline access, and use third-party integrations like DocuSign for added functionality.

Pros

  • Effective Service
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

Sara E.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

excellent service.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

The difference with Google Drive is that it's integrated with many other tools and apps I already use. I love it because it's a platform that adapts to my needs, offering efficiency. It allows me to create and save content more quickly and safely, with complete ease. Then, I can easily find that content with search technology and artificial intelligence.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is that I can easily save, search, and access content, create and edit files and presentations, access my files directly from the cloud, and use it securely and easily. It's a very beneficial piece of software that makes my projects successful.

What do you dislike most about this product?

Google Drive is a wonderful program that offers excellent solutions for keeping our documents organized and secure. It's a tool I use daily and provides excellent service. So far, I haven't had any problems or issues. I think it's headed in the right direction.

What recommendations would you give to someone considering this product?

I recommend Google Drive for storing and sharing files and folders, accessing them from anywhere and any device. Users can enjoy their first 15 GB of storage space for free. I recommend it because it's a tool that helps streamline tasks through a completely simple and secure cloud-based collaboration platform, boosting productivity, saving time, and reducing backlog.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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