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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2150 Reviews Write a Review

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Cameron P.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Reliable Cloud Storage with Seamless Collaboration

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Its integration across the Google ecosystem makes it stand out. As an infrastructure engineer, being able to link Drive with Docs, Sheets, Gmail and even Google Cloud creates a smooth workflow without extra effort.

What is your favorite aspect of this product?

My favorite aspect is the ease of collaboration. Teams can share, edit, and access documents in real time, which reduces downtime and makes infrastructure planning or reporting faster.

What do you dislike most about this product?

Sometimes syncing large files or complex folder structures can be slow, and Drive’s permission settings can feel confusing when managing multiple teams.

What recommendations would you give to someone considering this product?

Set up clear folder structures and permission rules early on. It’s easy to lose track when files pile up, so planning for organization and access control will make your life easier in the long run.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Niranjan P.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

Easy to Use and Share

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Ease of use for both end user and admin.

What is your favorite aspect of this product?

Large file sharing

What do you dislike most about this product?

Sync is slow

What recommendations would you give to someone considering this product?

Good product if G suite is used for enterprise.

Pros

Reliable
Performance Enhancing
Enables Productivity
Inspires Innovation

Cons

Under Delivered
Vendor's Interest First
Less Transparent

Yrenia Y.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Google Drive- intuitive and easy to use

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I find Google Drive to be intuitive and easy to use. I prefer it to other platforms such as Dropbox

What is your favorite aspect of this product?

The interface is easy to understand and use. I understand how to store my files in there

What do you dislike most about this product?

I wish the default plan had more storage!

What recommendations would you give to someone considering this product?

Easy to use and find stored files.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Less Effective Service
Less Efficient Service

How We Deliver

Events

Google Drive

What is Google Drive?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Cameron P.

Reliable Cloud Storage with Seamless Collaboration

Likeliness to Recommend

Pros

Niranjan P.

Easy to Use and Share

Likeliness to Recommend

Pros

Cons

Yrenia Y.

Google Drive- intuitive and easy to use

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support