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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

87

Device and Browser Analytics

87

Audience Demographics

86

Paid Search Integration

86

Conversion Analysis

86

Data Visualization

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

83

Social Media Analytics

83

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Implementation

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Muhammad A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

It's a free to use products and easily accessible

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

It's a free to use and easy to integrate for an absolute beginner

What is your favorite aspect of this product?

It organises your website according to real metrics which always keeps the backend updated

What do you dislike most about this product?

There are some google policy that need a bit of rectification like the PII and data retention

What recommendations would you give to someone considering this product?

It's a free to use analytics tool and also easy to use so, you can give it a try for your website analysis

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ahmed Faruk D.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Amazing Web Analytics Product

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

GA is the single most product that's dominating the web analytics.

What is your favorite aspect of this product?

I like the way in which we can monitor/analyze all the web traffic.

What do you dislike most about this product?

I wish GA4 would be more intuitive such as Universal.

What recommendations would you give to someone considering this product?

I'd recommend them to learn GA4 as soon as possible.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Mathilde N.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Make better decisions about risk

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

High-quality data is essential for strategic risk mitigation. That is why I rely on Google Analytics to deliver insights about website visitors that directly inform risk and credit decisions that benefit the bottom line. The ability to overlay website data with external factors such as interest rates and unemployment rates provides unique competitive intelligence. Models can then be adjusted to minimize defaults and financial risk. The sheer depth of digital intelligence it offers will quickly become an essential tool for minimizing financial vulnerability and maximizing profitable opportunities.

What is your favorite aspect of this product?

With Google Analytics, I can segment web traffic by key attributes such as location, device, previous visits and more to quantify and profile our digital audience. I particularly like the granular e-commerce analytics that track shopping behavior from product views to purchases to refunds. The intuitive interface makes it easy to export custom reports for management. Specialized dashboards allow me to monitor metrics related to revenue, lead quality and customer retention key indicators of credit risk.

What do you dislike most about this product?

However, with so much functionality, Google Analytics lacks guided workflow recommendations. This means that analysts need to know exactly what questions need to be answered before mining the extensive data. Creating custom dashboards also adds a level of complexity that is better suited to experienced analysts.

What recommendations would you give to someone considering this product?

However, I've been able to use actionable insights from Google Analytics to expand lending programs into previously overlooked, low-risk regions, resulting in an increase in interest income over two years. Dynamic risk scoring incorporating website visitor metrics has also reduced defaults, saving millions. For any credit risk analyst looking to enrich models with relevant website data, or to track metrics that are highly correlated with risk… look no further than Google Analytics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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