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Forsta

Forsta

Composite Score
7.8 /10
CX Score
8.2 /10
Category
Forsta
7.8 /10

What is Forsta?

Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.

Company Details


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Awards & Recognition

Forsta won the following awards in the Voice of the Customer category

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Forsta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Forsta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Forsta?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Feature Ratings

Average 79

Multi-Channel Data Collection

85

Questionnaire Design/Survey Builder

82

Dashboards, Analytics and Reporting

79

API Framework

78

Sentiment Analytics

75

Text Analytics

72

Data Visualization

71

Alerts

69

Vendor Capability Ratings

Average 76

Ease of Data Integration

83

Ease of Implementation

82

Business Value Created

79

Quality of Features

78

Ease of Customization

78

Breadth of Features

76

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

74

Vendor Support

73

Usability and Intuitiveness

72

Ease of IT Administration

70

Forsta Reviews

Prachi T.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy to use, good feature, little pricey

Likeliness to Recommend

10 /10

What differentiates Forsta from other similar products?

It has both the features, programming for non-technical people and detailed programming for technical people.

What is your favorite aspect of this product?

Easy to use and they keep adding features

What do you dislike most about this product?

Little pricey as compared to other software available.

What recommendations would you give to someone considering this product?

I have been using it from last 10 years and happy with all the features.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Respectful

Kenneth H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Industry leader for a reason.

Likeliness to Recommend

9 /10

What differentiates Forsta from other similar products?

They have been around and know the industry and it's requirements extremely well.

What is your favorite aspect of this product?

The ease of learning coupled with the ability to get as complicated as you need it to.

What do you dislike most about this product?

It's a bit on the expensive side and I don't see that changing anytime soon.

What recommendations would you give to someone considering this product?

Weigh the cost against how much you are planning to use it and make sure you will get your money's worth.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maneesh B.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Amazing and very valuable product to use

Likeliness to Recommend

7 /10

What differentiates Forsta from other similar products?

It has some exiting features to use. Data Security is very well maintained which is the most major thing to consider. Very familiar with custom codes to write. Multiple users can work at the same time which saves a lot of time.

What is your favorite aspect of this product?

Programming of surveys

What do you dislike most about this product?

Nothing much to dislike but yes data visualization may not have much features

What recommendations would you give to someone considering this product?

I would say that go ahead with this one it will be very useful and definitely will add value to their professional career or organization. Very easy to learn and use everyone can gain some productivity with this product.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Fair
  • Client's Interest First

Cons

  • Inhibits Innovation

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