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Forsta

Forsta

Composite Score
7.1 /10
CX Score
6.9 /10
Category
Forsta
7.1 /10

What is Forsta?

Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.

Company Details


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Forsta Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Forsta?

0% Negative
21% Neutral
79% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Client's Interest First

Feature Ratings

Average 86

Branching and Logic

96

Customizable Branding

95

3rd-Party Integrations

93

Multi-Media Support

91

Questionnaire Design/Survey Builder

89

Mobile Support

86

Role and User Management

86

APIs and Integration

84

Data Analysis and Visualization

84

Templates & Question Library

82

Multi-Channel Distribution

79

Vendor Capability Ratings

Average 82

Ease of Data Integration

95

Ease of Implementation

95

Breadth of Features

84

Quality of Features

84

Vendor Support

84

Ease of Customization

82

Business Value Created

79

Ease of IT Administration

77

Availability and Quality of Training

76

Product Strategy and Rate of Improvement

73

Usability and Intuitiveness

73

Forsta Reviews

sadanand g.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

it gives pretty good experience

Likeliness to Recommend

7 /10

What differentiates Forsta from other similar products?

API synced data files. Multiple data files can be uploaded per project, greater control over larger datasets

What is your favorite aspect of this product?

Hierarchical structures. Personalized dashboard themes.

What do you dislike most about this product?

No syntax writing capability to create/edit variables. Copying objects from crosstabs tool and story creater to story teller is not possible.

What recommendations would you give to someone considering this product?

try it yourself and then decide, they offer professional training too

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Cons

  • Commodity Features
  • Less Effective Service
  • Less Respectful

Brian A.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Strong Product with Great Support

Likeliness to Recommend

10 /10

What differentiates Forsta from other similar products?

Forsta has an excellent internal support team and group that works with you from implementation and beyond. There is no handoff to someone else, so everyone is aware of what's been happening for the life of the project. Forsta has unique features, such as open ends that can be programmed to prompt off keywords for better data.

What is your favorite aspect of this product?

It's incredibly easy to use once you've learned it. It's a powerful tool, and is industry leading with it's capabilities.

What do you dislike most about this product?

I wish they continued updating the older professional authoring tool. While I understand while they've moved to a more sleek UI, there are certain features that were just better in the old tool.

What recommendations would you give to someone considering this product?

They are trustworthy and don't overpromise. While they might not come in as as the lowest bid, they will be one of the lower cost vendors over the lifespan of the contract. They do not nickel and dime you the way other companies do.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Anatotura M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

My Review Of Forsta

Likeliness to Recommend

9 /10

What differentiates Forsta from other similar products?

What makes Forsta different is the fact that it not only is a great survey software but also acts as an amazing voice of the customer software.

What is your favorite aspect of this product?

I like the Forsta is great as a voice of the customer solution It comes with great survey features

What do you dislike most about this product?

No dislikes as Forsta has been amazing

What recommendations would you give to someone considering this product?

Forsta has made surveying easy and makes a great platform for the voice of the customer needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy