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Forsta

Forsta

Composite Score
7.8 /10
CX Score
8.2 /10
Category
Forsta
7.8 /10

What is Forsta?

Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.

Company Details


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Awards & Recognition

Forsta won the following awards in the Voice of the Customer category

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Forsta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Forsta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Forsta?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Feature Ratings

Average 79

Multi-Channel Data Collection

85

Questionnaire Design/Survey Builder

82

Dashboards, Analytics and Reporting

79

API Framework

78

Sentiment Analytics

75

Text Analytics

72

Data Visualization

71

Alerts

69

Vendor Capability Ratings

Average 76

Ease of Data Integration

83

Ease of Implementation

82

Business Value Created

79

Quality of Features

78

Ease of Customization

78

Breadth of Features

76

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

74

Vendor Support

73

Usability and Intuitiveness

72

Ease of IT Administration

70

Forsta Reviews

Nadeem G.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2022

Creative programming meets user friendly platform.

Likeliness to Recommend

10 /10

What differentiates Forsta from other similar products?

Uniqueness, adaptive, learning.

What is your favorite aspect of this product?

You can use jQuery amd JavaScript to create custom setup so easily

What do you dislike most about this product?

As of now, i haven't found anything that i dislike about this product

What recommendations would you give to someone considering this product?

Go for it. Once you learn the basics, there's lot of things to explore and create something valuable and interesting

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Sainath B.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Positive vibe whenever I see this product name.

Likeliness to Recommend

8 /10

What differentiates Forsta from other similar products?

Look and feel of the product. With the enhanced layouts it is completely unique when we compare with others.

What is your favorite aspect of this product?

Uniqueness of the product

What do you dislike most about this product?

Well, sometimes it takes a bit time to load the pages and if it is more then it annoys the most

What recommendations would you give to someone considering this product?

Enhance the features with other products and integrate the OE responses with social media which will give great insights

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

BHASKAR C.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

AMAZING PLATFORM

Likeliness to Recommend

9 /10

What differentiates Forsta from other similar products?

The GUI interface and compatibility with meeting all needs.

What is your favorite aspect of this product?

Graphical User Interface

What do you dislike most about this product?

Nothing specific

What recommendations would you give to someone considering this product?

Only to lower down subscription

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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