What is Forsta?
Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
71 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Forsta?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Channel Data Collection
Questionnaire Design/Survey Builder
Dashboards, Analytics and Reporting
API Framework
Sentiment Analytics
Text Analytics
Data Visualization
Alerts
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Business Value Created
Quality of Features
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Forsta Reviews
Pavan G.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Multifaceted tool with great user interface.
Likeliness to Recommend
What differentiates Forsta from other similar products?
Forsta's tool enables easy integration of samples. Great field monitoring dashboard.
What is your favorite aspect of this product?
The blend of GUI builder as well XML coding window make it a perfect tool for survey programming with great dashboard and sample management features.
What do you dislike most about this product?
It's a bit difficult to design custom setup. Also the user guide is not organised properly in knowledge base section.
What recommendations would you give to someone considering this product?
Somebody looking for a multifaceted data direction tool with ease design and integration with dashboard and numerous other features, can go for it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Bakira R.
- Role: Industry Specific Role
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted Sep 2022
Disappointed I haven't used it so many years ago.
Likeliness to Recommend
What differentiates Forsta from other similar products?
It's an end to end solution, so it covers all features and processes we need, from gathering, to action management plans.
What is your favorite aspect of this product?
If I had to choose, probably dashboards and text analytics, saves me so much time!
What do you dislike most about this product?
At the moment, nothing
What recommendations would you give to someone considering this product?
If you're looking for only a survey tool to put the data in your storage box, don't go with Forsta. If you're ready to apply CX program in it's brightest aspects, accepting the facts and being open to level up your CX game, than consider Forsta.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
L. Alonso E.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2022
Powerful software if used right
Likeliness to Recommend
What differentiates Forsta from other similar products?
The ability to customize surveys and dashboards using different scripting languages
What is your favorite aspect of this product?
The customization aspect
What do you dislike most about this product?
There is a slight learning curve, but once you get past it, you get the most out of the product
What recommendations would you give to someone considering this product?
Thoroughly read the manuals. Most of the information you'd need is already answered in the document
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Under Delivered