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Microsoft Corporation

Dynamics 365 Business Central

Composite Score

7.3 /10

CX Score

7.6 /10

30 Reviews Write a Review

What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

Company Details

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Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

95 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

2% Negative

13% Neutral

85% Positive

Pros

Efficient Service
Acts with Integrity
Security Protects
Helps Innovate

Feature Ratings

Average 81

Accounting and Financial Management

Industry Specific Capabilities

Procurement Management

Supply Chain Management

Analytics and Reporting

BI and Performance Management

Service Management

Customer Relationship Management

Job and Project Management

Governance Risk and Compliance

Human Capital Management

Vendor Capability Ratings

Average 78

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Quality of Features

Also Featured in...

Discrete Manufacturing ERP

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Dynamics 365 Business Central Reviews

Cyrille M.

Role: Consultant
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Easy to implement, easy to customize, easy to use

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

Dynamics 365 Business Central is part of all Microsoft family software suite available on the market

What is your favorite aspect of this product?

Easy to implement, easy to use

What do you dislike most about this product?

The product needs some accelerators (tasks automations) in order to support high volumes of transactions (these automations can be made with easy customizations)

What recommendations would you give to someone considering this product?

Find the good reseller to support your project, Find a third party consultant to help your organisation to manage the implementation and the relationship with the reseller Allocate the best company resources to this project Try to keep it simple Take one bite at a time

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Cons

Charges for Enhancements

Moon A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Dynamics 365 Business Central has good integration

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Business Central from other similar products?

Dynamics 365 Business Central is an ERP platform that tracks invoicing, orders, and other financial data. Its easy-to-use interface makes getting things manageable. Our financials, sales, service, and operational processes can be automated thanks to its excellent customization capabilities. Exceptional human resource management, especially payroll because it's hosted in the cloud, requires little to no upkeep. I like Business Central's out-of-the-box functionality, but there are a thousand ISV to fill the gap. Microsoft updates and improves this software for end-users. So, it's the best ERP.

What is your favorite aspect of this product?

Our company uses it to create and track purchase orders. It ensures that cloud technology is adopted quickly and is excellent for financial reports and client invoices. The use of in-the-moment data insights can help us improve our operations. It delivers better results and is easy to customize, which benefits the organization.

What do you dislike most about this product?

Dynamics 365 Business Central requires consultants, experts, and additional software to work. For workflow and dashboard analytics customizations, it is severely limited. The app is hard to customize and configure. Some users find the UI overwhelming. Compared to other apps, it can feel a little slow.

What recommendations would you give to someone considering this product?

Dynamics 365 Business Central has ease of setting up and integration. Its quality improves effectiveness. Flexibility when transitioning from a manual or outdated ERP can be helpful. Workflows and automation can reduce errors and save time and money for your business. I recommend this suite because it has multidimensional functionality.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Richard G.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Fantastic product - best in class ERP

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Business Central from other similar products?

Constant updates from Microsoft

What is your favorite aspect of this product?

Ease of use and integrations available

What do you dislike most about this product?

Nothing, is all good

What recommendations would you give to someone considering this product?

Buy Business Central , the cloud version of NAV

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Dynamics 365 Business Central

What is Dynamics 365 Business Central?

Company Details

Need Assistance?

Awards & Recognition

Dynamics 365 Business Central Ratings

81 Likeliness to Recommend

95 Plan to Renew

2 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Dynamics 365 Business Central?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Discrete Manufacturing ERP

Dynamics 365 Business Central Reviews

Cyrille M.

Easy to implement, easy to customize, easy to use

Likeliness to Recommend

Pros

Cons

Moon A.

Dynamics 365 Business Central has good integration

Likeliness to Recommend

Pros

Richard G.

Fantastic product - best in class ERP

Likeliness to Recommend

Pros

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Title

2
Since last award

Feature Ratings

Accounting and Financial Management

Industry Specific Capabilities

Procurement Management

Supply Chain Management

Analytics and Reporting

BI and Performance Management

Service Management

Customer Relationship Management

Job and Project Management

Governance Risk and Compliance

Human Capital Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Quality of Features