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Microsoft Corporation

Dynamics 365 Business Central

Composite Score

7.8 /10

CX Score

8.0 /10

27 Reviews Write a Review

What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

Company Details

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Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

Down 1
Since last award

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

Up 3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 84%
Conflict Resolution:: 92%
Strategy & Innovation:: 90%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Trustworthy
Acts with Integrity
Continually Improving Product

Feature Ratings

Average 80

Analytics and Reporting

Accounting and Financial Management

Inventory Management

Quality Management

Production Management

Supply Chain Management

Customer Relationship Management

Procurement Management

BOM Management

Engineering Data Management

Workforce Management

Vendor Capability Ratings

Average 80

Ease of Data Integration

Vendor Support

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Enterprise Resource Planning - Midmarket

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Dynamics 365 Business Central Reviews

Sarah B.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

A good product

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

The fully Cloud based edition and the easy integration with the other Microsoft products makes it stand out

What is your favorite aspect of this product?

My favourite aspect is the deep integration capabilities and the flexibility of customization based upon the requirements.

What recommendations would you give to someone considering this product?

It's a good product. Training and adaption to the system may take significant time but it's worth.

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Reliable

Manideep P.

Role: Consultant
Industry: Food and Beverage
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2024

Highly recommend for smooth functioning of company

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Business Central from other similar products?

Most of the qualities that keep MSD Business central on top are Transparency, security, performance, user interface and mainly the response given by the vendors

What is your favorite aspect of this product?

My favourite aspect is its interface, a user with zero knowledge can handle with in no time very easy to understand and work

What do you dislike most about this product?

There is nothing to dislike in MS dynamics business central , but its very little expensive but user feels worthy once he started using.

What recommendations would you give to someone considering this product?

MS Dynamics business central is highly recommendable for all the industries . Its very suitable to large and medium scale industries or companies

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Easy to use, easy to customise, easy on pocket

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Trustworthy
Caring
Client Friendly Policies

How We Deliver

Dynamics 365 Business Central

What is Dynamics 365 Business Central?

Company Details

Need Assistance?

Awards & Recognition

Dynamics 365 Business Central Ratings

87 Likeliness to Recommend

Down 1 Since last award

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

Up 3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Dynamics 365 Business Central?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Quality Management Includes quality planning, quality control, inspection programming, and quality assurance.

Production Management Includes production tracking, production planning, and production visibility.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

BOM Management Ability to effectively manage Bill of Materials

Engineering Data Management Administer data related to engineering applications

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Enterprise Resource Planning - Midmarket

Dynamics 365 Business Central Reviews

Sarah B.

A good product

Likeliness to Recommend

Pros

Manideep P.

Highly recommend for smooth functioning of company

Likeliness to Recommend

Pros

Easy to use, easy to customise, easy on pocket

Likeliness to Recommend

Pros

Most Popular Dynamics 365 Business Central Comparisons

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Tally ERP 9

SAP S/4HANA Cloud

SAP Cloud ERP Applications

SAP Business One

Title

Down 1
Since last award

Up 3
Since last award

Feature Ratings

Analytics and Reporting

Accounting and Financial Management

Inventory Management

Quality Management

Production Management

Supply Chain Management

Customer Relationship Management

Procurement Management

BOM Management

Engineering Data Management

Workforce Management

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement