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Dialpad

Dialpad Connect

Composite Score

9.0 /10

CX Score

9.2 /10

166 Reviews Write a Review

What is Dialpad Connect?

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

Company Details

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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

8 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

Product Impact

2021

Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

Down 1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 95%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Efficient Service
Reliable
Performance Enhancing

Feature Ratings

Average 86

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

File Transfer

Audio Conferencing Call in Bridge

Audio Controls

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Screen Share

Application Share

Vendor Capability Ratings

Average 84

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Vendor Support

Also Featured in...

Unified Communications as a Service

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Dialpad Connect Reviews

Vishnupriya K.

Role: C-Level
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Likeliness to Recommend

8 /10

What differentiates Dialpad Connect from other similar products?

Ease of use

What is your favorite aspect of this product?

Flexibility

What do you dislike most about this product?

Costing factor

What recommendations would you give to someone considering this product?

Go ahead..

Pros

Helps Innovate
Continually Improving Product
Saves Time
Reliable

Rachel C.

Role: Industry Specific Role
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Insights on Dialpad Ai Meetings

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

Has the best (almost perfect) audio to live-transcript synchronization.

What is your favorite aspect of this product?

The fact that I don't have to download anything to utilise the platform, thanks to it's high quality Web conferences.

What do you dislike most about this product?

Nothing yet!

What recommendations would you give to someone considering this product?

I would recommend it to others primarily because it keeps improving and getting better, hence a more promising future.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Roxana M.

Role: Sales Marketing
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

The best option for virtual meetings with integrat

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

How We Deliver

Dialpad Connect

What is Dialpad Connect?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Dialpad Connect Ratings

88 Likeliness to Recommend

Down 1 Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dialpad Connect?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Dialpad Connect Reviews

Vishnupriya K.

Likeliness to Recommend

Pros

Rachel C.

Insights on Dialpad Ai Meetings

Likeliness to Recommend

Pros

Roxana M.

The best option for virtual meetings with integrat

Likeliness to Recommend

Pros

Most Popular Dialpad Connect Comparisons

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Title

Down 1
Since last award

Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

File Transfer

Audio Conferencing Call in Bridge

Audio Controls

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Screen Share

Application Share

Vendor Capability Ratings

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Vendor Support