Contentful Customer Reviews 2024

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Contentful

8.3 /10

12 Reviews Write a Review

What is Contentful?

The content platform for the digital-first era. It’s the modern way to manage content: Control all content from a single hub. Publish to any channel. Integrate hundreds of tools with our industry-leading app framework.

Company Details

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Contentful Ratings

Real user data aggregated to summarize the product performance and customer experience.

93 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Contentful?

0% Negative

8% Neutral

92% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Inspires Innovation

Feature Ratings

Average 89

Social Media Integration

Translation Facilitation

Multi Channel Support

Analytics and Reporting

Standard Templates

Content Repository

Web Publishing Capabilities

Digital Asset Management

Management Interface

Content Security

E-Commerce Integration

Vendor Capability Ratings

Average 87

Business Value Created

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Also Featured in...

Content Marketing

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Contentful Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Headless is good unless you have to fix tech issue

Likeliness to Recommend

8 /10

Pros

Unique Features
Respectful
Enables Productivity
Efficient Service

Cons

Less Performance Enhancing
Less Effective Service
Less Caring

Shams A.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

Flexible & Scalable Content Management System

Likeliness to Recommend

10 /10

What differentiates Contentful from other similar products?

I beleive that Contentful's differentiators include its flexible content system, also the extensive customisation options available for our teams to choose from, and powerful API-first approach, making it a great choice for enterprises like ours for omnichannel content delivery.

What is your favorite aspect of this product?

It has a user-friendly interface and developer-friendly tools which sets contentful apart from other similar products that I have previously used.

What do you dislike most about this product?

I personal don't have any such dislikes about the product but some of our team mates find complexity in content modeling feature and configuration for the same.

What recommendations would you give to someone considering this product?

I would suggest to someone who's considering contentful to check about the quality in terms of content management features, reliability, and scalability. And, also get to know how well it meets their organization's needs for content creation.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Chirag G.

Role: Information Technology
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2024

Contentful - Kickstarter for your website

Likeliness to Recommend

9 /10

What differentiates Contentful from other similar products?

It has api integration which not all cms platforms do.

What is your favorite aspect of this product?

The ready to use starter templates, they come with github repository which makes it efficient to customize and mold to our use case.

What do you dislike most about this product?

Some integrations takes time to figure out, and forums are less active to go through,

What recommendations would you give to someone considering this product?

Try the trial version, use the starter templates and see how well you can adapt to cms.

Pros

Helps Innovate
Enables Productivity
Unique Features
Inspires Innovation

How We Deliver

Contentful

What is Contentful?

Company Details

Need Assistance?

Contentful Ratings

93 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Contentful?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Content Marketing

Contentful Reviews

Headless is good unless you have to fix tech issue

Likeliness to Recommend

Pros

Cons

Shams A.

Flexible & Scalable Content Management System

Likeliness to Recommend

Pros

Chirag G.

Contentful - Kickstarter for your website

Likeliness to Recommend

Pros

Title

Feature Ratings

Social Media Integration

Translation Facilitation

Multi Channel Support

Analytics and Reporting

Standard Templates

Content Repository

Web Publishing Capabilities

Digital Asset Management

Management Interface

Content Security

E-Commerce Integration

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of IT Administration