What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConstant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Constant Contact.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Reliable
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Campaign Management
SPAM Compliance
Basic Reporting and Analytics
Segmentation
Email Templates
Contact Database
Surveys and Polling
Content Authoring
Sales Intelligence & Conversion Rates
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Vendor Support
Breadth of Features
Also Featured in...
Marketing Automation - B2C
Translation missing: en.product_page.ratings.score 8.6
View Constant Contact in this category (opens in a new tab)
Marketing Automation - B2B
Translation missing: en.product_page.ratings.score 8.6
View Constant Contact in this category (opens in a new tab)
Customer Relationship Management - Midmarket
Translation missing: en.product_page.ratings.score 8.1
View Constant Contact in this category (opens in a new tab)
Marketing Platforms - Midmarket
Translation missing: en.product_page.ratings.score 7.9
View Constant Contact in this category (opens in a new tab)
Constant Contact Reviews
Angelo S.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jul 2021
Easy to use, user-friendly, and cost-effective
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact is, in my opinion, less convoluted than the competitors. It has a large market share, brand recognition, and somebody that may not be familiar with email marketing can see the name, sign up, hop right in and send out an email. I don't know that the features are much different/better than competition, but I do know that CC does it very well.
What is your favorite aspect of this product?
Excellent database/contact management. I find it easier to work with than the other leading e-mail marketing platforms.
What do you dislike most about this product?
The email builder was severely lacking. This was not a deal-breaker for us as we custom code HTML emails, but its UX might turn off some users. I'm not sure if they have upgraded their drag and drop email builder as we don't have a need for it, but as it was when we last tried it, it just wasn't the right fit for us.
What recommendations would you give to someone considering this product?
CC has many useful features and just works. It delivers emails, handles contacts and segments with ease, and allows you to send unlimited emails monthly. This is a great platform, especially for an up-and-coming business that is trying to watch their budget but get their message out at the same time.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Nancy M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Excellent software for creating newsletters
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It is much more than just email software, it has allowed us to create emails and programs in a professional way, especially to obtain an improvement in terms of analysis and adjustments, there are also excellent tools to ensure that newsletters are compatible with mobile devices , this platform also provides value-added features such as database management options, performance improvement tips, and analytical feedback, it has been my go-to source for email marketing for years.
What is your favorite aspect of this product?
I like the efficiency of the reports and statistics and the automations are great, I also love the templates that are pre-made because they are easy to manipulate or edit to look like your business, it has a simple interface and great customer service teams. customer to help you, I also love the fact that they already have pre-saved templates for you to choose from, I also like that we can keep a sequential check on our marketing data to continue with graphics, images and videos, it is practical to use, its manageability is flexible and all in one place.
What do you dislike most about this product?
Sometimes it is difficult to change the configuration of the designs of an email, it is also annoying that some companies block the entry of these emails.
What recommendations would you give to someone considering this product?
It is a very good option for someone who is just starting with email systems, this is the ideal tool for that type of user, I highly recommend it.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Client Friendly Policies
Josh W.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2021
Best Email Marketing Software
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Creating and tracking marketing campaigns is easy with this tool. It offers powerful and useful features.
What is your favorite aspect of this product?
First, I like the dashboard which offers useful features and everything is where you would expect it to be. Using the tool requires no prior training Customizing the tool is easy and cost of integration was relatively affordable as well.
What do you dislike most about this product?
While it is affordable, it is not the best in the market. There are other pricey tools which are more resourceful.
What recommendations would you give to someone considering this product?
This is one tool that I would advise any business to try. It works well when it comes to handling email marketing more email campaigns
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy