Constant Contact Customer Reviews 2025

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

0 Top Rated Features

2024

6 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

Down 1
Since last award

87

Product Experience

83

Negotiation and Contract

87

Conflict Resolution

81

Strategy & Innovation

86

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 83%
Conflict Resolution:: 87%
Strategy & Innovation:: 81%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

6% Negative

5% Neutral

89% Positive

Pros

Security Protects
Reliable
Respectful
Acts with Integrity

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Marketing Automation - B2B

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Marketing Platforms - Midmarket

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Constant Contact Reviews

Dhruv V.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Smart Product! Gets the job done in no time!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

It's better than others due to less pricing and reliable software

What is your favorite aspect of this product?

I like the customisations that I can do to my email campaigns.

What do you dislike most about this product?

there is nothing to dislike about this product

What recommendations would you give to someone considering this product?

I would recommend for businesses who want to grow and reduce cost

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Shani L.

Role: Sales Marketing
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Produces and manages the most powerful campaigns

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact provides seamless email campaign management. The way Constant Contact allows you to create campaigns as well as stay up to date with updates and response rates is difficult to find with other applications.

What is your favorite aspect of this product?

Working with Constant Contact has contributed to transforming the process of dealing with marketing campaigns into an enjoyable experience. There are many ready-made templates, and Constant Contact helped us enhance fruitful cooperation in customizing the appropriate template for designing campaigns and publications with high impact. I love the dashboard that enables us to constantly monitor our progress. I love how easy it is to create reports, and Constant Contact's ability to easily collect data and consolidate it in one place.

What do you dislike most about this product?

There is nothing negative with Constant Contact, as it provides ease and smoothness during all steps.

What recommendations would you give to someone considering this product?

I highly recommend Constant Contact, as once you learn how to create campaigns and issue reports, you will not want to rely on any other system. It's also affordable and has the ability to handle large contact lists.

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Erica K.

Role: Sales Marketing
Industry: Utilities
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted May 2024

The Best Email Marketing Solution Out There!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Everything that other products have, Constant Contact does it better or invented it. They are constantly innovating and ahead of the curve...never playing catch up. It is so refreshing using a product that is ahead of its time.

What is your favorite aspect of this product?

The drag and drop functionality makes it so that even someone with limited email marketing capabilities can build an effective, beautiful campaign.

What do you dislike most about this product?

There isn't much I dislike.

What recommendations would you give to someone considering this product?

Don't bother looking at competitors. Constant Contact is top tier and their support team is absolutely amazing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Constant Contact

What is Constant Contact?

Company Details

Need Assistance?

Awards & Recognition

Constant Contact Ratings

87 Likeliness to Recommend

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Constant Contact?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Surveys and Polling Ability to survey customers and gather feedback.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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Constant Contact Reviews

Dhruv V.

Smart Product! Gets the job done in no time!

Likeliness to Recommend

Pros

Shani L.

Produces and manages the most powerful campaigns

Likeliness to Recommend

Pros

Erica K.

The Best Email Marketing Solution Out There!

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Feature Ratings

Email Delivery

Auto-Responders

Email Templates

Campaign Management

SPAM Compliance

Basic Reporting and Analytics

Surveys and Polling

Segmentation

Contact Database

Sales Intelligence & Conversion Rates

Dynamic Content

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Availability and Quality of Training

Vendor Support