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Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
3% Neutral
96% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Caring

Feature Ratings

Average 87

Collaboration

90

Document Management

89

Workflow Management

86

Planning and Scheduling

86

Resource Management

86

Time & Expense Tracking

86

Reporting

85

Hierarchical Task Management

85

Budget Management

84

Dependency and Milestone Tracking

84

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

87

Business Value Created

86

Ease of IT Administration

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

85

Breadth of Features

85

Ease of Implementation

85

Ease of Customization

84

Vendor Support

82

Availability and Quality of Training

82

Confluence Reviews

Elman M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Confluence

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is out main data management tool, it makes easier our jobs since it has all t he information needed in one place, as well documentation and processes. Customization is a huge plus, it is extremely helpful for collaboration, to document processes, document updates, share information across teams and its extremely secure.

What is your favorite aspect of this product?

Customization and information sharing, I love how easy it is to share updates and keep track of every information across the company.

What do you dislike most about this product?

It is not very user-friendly, the interface must result kind of complex for new users, the editor sometimes is also a tad slow when inputting a fair amount of information.

What recommendations would you give to someone considering this product?

Give it a try since it keeps all information in one place, its useful, helps you manage all your projects and assign them without any issue, great for collaborations and remote teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

AKHIL K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2025

Best tool for collaboration and documentation

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence acts as a central source of truth for all our project-related information. We rely on it to document both the technical and functional details of our projects. Tracking changes is straightforward, and uploading files for future reference is hassle-free. The integration with tools such as Jira, GitHub, and others works seamlessly. Organizing test strategies, plans, cases, and reports is made simple by the page hierarchy feature. Customer support is responsive and helpful. The tool is easy to implement, and we use it daily for documentation, reference, and obtaining approvals. Its integration with intelligent AI agents also allows us

What is your favorite aspect of this product?

The main benefit for me is how easy it is to add and organize all our project details and documents in one central location. This is particularly valuable since we work closely with clients. We can create detailed pages that cover every functional and technical aspect of a project. Sharing project files, such as mockups or requirement documents for client approval, is then simple and efficient. In my QA role, Confluence is indispensable because it allows me to organize test strategies, plans, and cases with ease. I can set up a dedicated QA section to outline the entire testing lifecycle. We also document important meeting notes and key point

What do you dislike most about this product?

Since we work with thousands of pages, searching by keywords often produces a lot of irrelevant results. The software also offers only basic advanced formatting options, which can be limiting. Additionally, creating complex tables and writing intricate mathematical equations is quite challenging.

What recommendations would you give to someone considering this product?

Confluence is best for those who are looking for a collaboration tool to create a "single source of truth" for company project documentation. If you are using Jira confluence helps us for project plans, requirements, and documentation directly to development tickets. Its a cost effective tool for all your documentation and collaboration purpose.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Priscilla A.

  • Role: Operations
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

A Collaboration Tool with Room for Improvement

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out from other similar products due to its: Seamless Integration with Atlassian Tools: Tight integration with Jira, Bitbucket, and Trello enables streamlined workflows. Robust Knowledge Management: Confluence serves as a centralized knowledge base, organizing and sharing information efficiently. Highly Customizable: Flexible platform with macros, plugins, and templates allows teams to tailor Confluence to their specific needs. Real-time Collaboration: Real-time editing and commenting features facilitate teamwork and communication.

What is your favorite aspect of this product?

My favorite aspect of Confluence is its Robust Knowledge Management capabilities, which enable teams to create, organize, and share information efficiently. This feature allows Confluence to serve as a centralized knowledge base, making it easy to find and access important information.

What do you dislike most about this product?

One aspect I'd like to see improvement on is Performance and Speed. At times, Confluence can be slow to load pages or save changes, which can be frustrating and impact productivity. Optimizing performance would enhance the overall user experience.

What recommendations would you give to someone considering this product?

To someone considering Confluence, I'd recommend: -Define your needs: Clearly outline your team's requirements and workflows. -Explore features: Familiarize yourself with Confluence's features and capabilities. -Plan your space structure: Organize your content and spaces logically. -Utilize training resources: Leverage Confluence's training and support resources. -Start small: Begin with a pilot project or small team to test Confluence's fit.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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