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Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.3 /10
CX Score
9.5 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Task Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative
2% Neutral
98% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 89

List Tasks

91

Task Assignment

91

Task Reporting

90

Add Notes

89

Add Attachments

89

Due Dates

89

Task Status

89

Notifications

89

Task Categorization

89

Task Prioritization

88

Calendar View

88

Vendor Capability Ratings

Average 88

Business Value Created

92

Quality of Features

91

Breadth of Features

89

Product Strategy and Rate of Improvement

89

Ease of Implementation

89

Ease of IT Administration

88

Usability and Intuitiveness

88

Ease of Customization

88

Ease of Data Integration

86

Availability and Quality of Training

86

Vendor Support

84

Confluence Reviews

Aden-Oanh D.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Team Collaboration and Documentation

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence offers numerous advantages, such as improved team collaboration, easy document management, and seamless integration with tools like Jira, making it an efficient platform for organized teamwork. Its customizable templates, version control, and robust search functionality further enhance its usability. However, Confluence also has its disadvantages. It can be challenging for new users due to its complex interface and steep learning curve. Additionally, it may require significant system resources, especially for larger teams, and its pricing may be prohibitive for smaller businesses. Furthermore, some users find its search functionali

What is your favorite aspect of this product?

Confluence offers several advantages, including enhanced team collaboration through real-time editing, a centralized knowledge base for easy document storage, and seamless integration with tools like Jira and Trello. It also provides customizable templates, version control for tracking changes, and powerful search functionality to quickly find information. With scalable features and customizable access control, Confluence helps teams of all sizes improve efficiency and organize their work more effectively.

What do you dislike most about this product?

One disadvantage of Confluence is its steep learning curve, particularly for new users who may find its extensive features and interface complex. It can also be resource-heavy, requiring significant storage and processing power, especially for large teams. Additionally, some users may find its search functionality limited in highly detailed or large-scale projects, and the pricing can be high for small teams or businesses.

What recommendations would you give to someone considering this product?

Overall, Confluence is a powerful collaboration and documentation platform that excels in streamlining teamwork, organizing content, and integrating with other tools like Jira. It offers features such as customizable templates, version control, and robust search functionality, making it valuable for teams of all sizes. However, its complexity and steep learning curve can be a barrier for new users. Additionally, it may require significant system resources and come with a high price tag for smaller businesses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Divyesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to use bit nice integration

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence stands out with its seamless integration with Atlassian tools (like Jira), customizable templates, strong permission controls, and robust collaboration features for documentation and project management.

What is your favorite aspect of this product?

My favorite aspect of Confluence is its seamless integration with Jira, enabling efficient collaboration between documentation and project management workflows.

What do you dislike most about this product?

I dislike that Confluence can become cluttered and difficult to navigate as content grows, and its search functionality sometimes struggles to deliver precise results.

What recommendations would you give to someone considering this product?

I recommend setting up a clear content structure from the start, using templates for consistency, integrating with Jira for better project tracking, and regularly archiving outdated pages to keep Confluence organized and efficient.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Arthur V.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence's interface makes it easy for teams to collaborate and share information. Centralized knowledge sharing: Confluence can help teams manage and organize information across projects.

What is your favorite aspect of this product?

Confluence software are generally positive, noting its features for collaboration, knowledge sharing, and project management:

What recommendations would you give to someone considering this product?

Confluence allows for real-time editing and inline commenting. History comparison view, confluence's history comparison view can help users track changes and who made them.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

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