What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
Up
1
Since last award
99 Plan to Renew
89 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 98%
- Negotiation and Contract:
- 95%
- Conflict Resolution:
- 96%
- Strategy & Innovation:
- 98%
- Service Experience:
- 97%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Continually Improving Product
- Respectful
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Add Notes
Calendar View
Due Dates
Task Categorization
Notifications
Add Attachments
Task Reporting
Shared Task List
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Also Featured in...
Project Management - Enterprise
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Knowledge Management
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Document Management
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Confluence Reviews
Victoria T.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2025
Collaboration made effortless.
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence stands out because it’s not just a documentation tool—it’s a living workspace where knowledge, collaboration, and execution come together seamlessly.
What is your favorite aspect of this product?
My favorite aspect is how effortlessly it turns scattered ideas into structured, accessible knowledge that the whole team can act on.
What do you dislike most about this product?
At times, the interface feels a bit heavy, and navigating large spaces can be overwhelming—I’d love to see a cleaner, more intuitive experience
What recommendations would you give to someone considering this product?
Take the time to set up clear structures and guidelines from the start—once organized, Confluence becomes an incredibly powerful single source of truth for your team.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Rohit S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2025
The ultimate solution for Knowledge !
Likeliness to Recommend
What differentiates Confluence from other similar products?
Real-time collaboration: This feature allows teams to brainstorm and co-author documents more efficiently Structured Organization and Searchability: Combined with powerful search and tagging features. Seamless integration with Jira: This tight integration helps developers and project managers easily link the documentation.
What is your favorite aspect of this product?
It's a centralized repository for our organization, which helps everyone from all the teams access the content easily, and our support team can easily help our customers by referring to the SOP's through Confluence. Also, it has a feature to add a comment on the article so that if anything in the article needs to be corrected, they can write down the comment and can discuss it as well in the comment box.
What do you dislike most about this product?
The interface can become more user-friendly.
What recommendations would you give to someone considering this product?
Anyone looking for a clean and intuitive knowledge center must consider them in their evaluation once.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Chirag C.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Great tool for organizing, collaborating, managing
Likeliness to Recommend
What differentiates Confluence from other similar products?
The ease of use of the product and high quality content as well as the integration capabilities
What is your favorite aspect of this product?
Creating your own space to keep track of all the important documents categorized in well structured manner and the search capabilities across spaces
What do you dislike most about this product?
It gets stuck sometimes on a single space but recovers after a refresh
What recommendations would you give to someone considering this product?
Go for it, its a great too to manage tasks, planning and organizing the project related aspects in a consolidated space and very good for collaboration
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
