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Confluence
8.7 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 82

Role-Based Access

84

Workflow and Approval Management

83

Multiple File Type Support

83

Version Control

83

Cataloging

82

Configurable Knowledge Repository

82

Intelligent Search

82

Rich Text Editor

82

API Integration

82

Reporting and Analytics

81

Multi-Language Support

79

Vendor Capability Ratings

Average 83

Business Value Created

87

Quality of Features

86

Ease of Implementation

86

Breadth of Features

84

Ease of Data Integration

83

Ease of Customization

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Confluence Reviews

Yeni O.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Reliable knowledge management software.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Amongst the standout quality of Confluence is the synchronization that exists between this software and Jira, Since Jira is the first project management software of choice at my department. Connecting Confluence with Jira, enables my department to map project requirements and objectives domiciled on Confluence to our day to day project work on Jira. Allowing for better visualizations for departmental projects.

What is your favorite aspect of this product?

One of my major goals as a product designer when adopting software tools is how easy it is for my teammates to be able to use a software quickly, otherwise known as learning curve. From department-wide experience, we've had cases where new teammates were able to get to work using Confluence at a basic level, almost from their first attempt of using this tool. Confluence's adaptation of visual data representations across its interface is a lovable aspect of my experience with this software tool. This visual data representation approach makes it more intuitive for users to find their way across Confluence.

What do you dislike most about this product?

The biggest criticism I have towards Confluence is that it is not a full fledged project management tool for software development projects. It lacks critical tools for tracking bugs, or managing the full development cycle for software projects. Therefore, within the context of my department at work, we utilize Confluence strictly for knowledge management of departmental-wide software projects.

What recommendations would you give to someone considering this product?

I will advice would-be users to pair Confluence with Jira, since this has been the adopted option at my company.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Lakshmi S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Good Knowledge base platform

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Friendly user Interface, Version Control, Collaboration with Third-party apps. Role based access along with Collaboration with teams.

What is your favorite aspect of this product?

Independent spaces for employees and teams, pre-loaded templates, Real time collaboration and @ notifications making easy to work

What do you dislike most about this product?

I don't think I dislike confluence. compared to other apps confluence is great in UI and collaboration.

What recommendations would you give to someone considering this product?

Great choice if your looking for documenting the Process, Knowledge sharing across the teams, or company wide. A centralised Knowledge sharing platform.

Pros

  • Saves Time
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Sravan Kumar K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to document and share

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

integration with Jira and other third-party apps. space-based control and version control in case of restoration.

What is your favorite aspect of this product?

Integration with third-party apps makes our job easier.

What do you dislike most about this product?

Nothing i dislike

What recommendations would you give to someone considering this product?

if you are looking for a tool to document and store in different spaces for the different teams, go for confluence. it has the best version control in case of mistakes.

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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